| Audience | Fleet Managers, Fleet Admins |
| Applies To | Motive Card |
Introduction
A suspicious transaction is flagged as 'Vehicle & spend location mismatch' when the vehicle's location does not match the transaction's location. A 'Vehicle & spend location mismatch' transaction displays the spend location, vehicle location, and additional details about the transaction, such as the time and date of purchase, etc.
How Vehicle & spend location mismatch Helps You
The Vehicle & spend location mismatch feature helps you detect suspicious transactions and reduce unauthorized spending. It also offers the following benefits:
- Identifies fraudulent activity on a lost Motive Card
- Identifies Drivers who may be using the Motive Card for personal vehicles
Vehicle & spend location mismatch Overview
Review Transaction Details
The Action Center box in the Cards section enables the Fleet Admins and Fleet Managers to:
- Identify the type of suspicious transaction by hovering over the red icon.
- Mark a flagged transaction as reviewed after verifying the Driver and transaction details.
- Freeze the Motive Card if the Driver and transaction details don’t match.
- Remove flag from a flagged transaction if you find it a legitimate purchase
Set alerts for Vehicle & spend location mismatch
The Alerts section on Fleet Dashboard allows Fleet Managers to:
- Set alerts for Vehicle & spend location mismatch on Motive Card transactions by choosing vehicles and recipients. You can set up this alert by choosing the Alert Type as Fuel Purchase irregularity under Motive Cards section.
- Flag the alert as Important to ensure Fleets immediately get notified.
Related Content
- How to review suspicious Motive Card transactions
- How to set up suspicious activity alerts for Motive Card transactions
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