1. Motive Help Center
  2. Drivers
  3. Driver App / Dashboard

    I received an email that my account has been deactivated

    Updated
    Audience Drivers
    Applies To Motive Driver Account

     

    Answer:

    Once your Company Fleet Admin deactivates your Driver profile from their system, you will receive a confirmation email on your associated email address and no longer will be able to log back into your previous account until the profile is reactivated.

    Solution: 

    1. Ask Fleet Admin to Login into their Fleet Admin Dashboard.
    2. Go to Drivers >> Filter Deactivated Driver >> Options >> Re-Activate.
    3. Hit Save once the email/username and password have been updated.
    4. Ask the Driver to use the email/username and password that Fleet Admins has set from the Fleet Admin Dashboard to Log in.

     

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