How to access Motive Live Chat using Driver App

    Audience Drivers
    Applies To Driver App > Help & Support

     

    Introduction

    Motive enables Drivers to access the Live Chat for their queries using the Driver App. This helps Drivers to troubleshoot without calling the Motive Support team. 

     

    Steps: Accessing Motive Live Chat using Driver App

    1. Log in to the Driver App and tap the hamburger icon at the top left corner. 

    2. Tap on Help & Support.

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    3. The Help & Support screen displays. Tap on Live Chat

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    4. The Help & Support screen displays Motive Chat. Type the query in the search bar or tap the suggested short phrases above the search bar to get the solution. 

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    5. The Live Chat shares the troubleshooting steps for your selected issue. Tap the symbol at the top right corner to minimize the chat and perform troubleshooting steps. 

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    Once satisfied with the suggested solution, the Live Chat asks for your feedback.

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    6. Tap the provided smiley icons and short phrases to share your feedback. 

    7. Once done, tap on Submit

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    8. The feedback is now shared with Motive. The Help & Support screen again displays the Motive Chat, tap the cross symbol at the top right corner to end the Live Chat. 

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    9. The End Chat pop-up displays for confirmation. Tap on End Chat

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    Note: If the issue continues after following the troubleshooting steps, you can also request assistance from a live Motive Support representative through Live Chat.

     

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