| Audience | Fleet Managers, Fleet Admins |
| Applies To | Getting Started, Checkout Process, Motive Orders |
Introduction
Motive Insurance Partnership Programs require a signed Order Form from the insured customer. Upon Motive receiving the signed Order Form, your Account Executive (Sales Rep) will process the order and generate a checkout link. To complete the check-out process, follow the steps below:
Checkout Link Process
What to do if your link is no longer valid
Steps: Checkout Link Process
Click on the Checkout URL provided by Motive to your email.
| Note: If you have not received the checkout URL, check your spam inbox. If you cannot find the checkout link please contact your Motive Account Executive (Sales Rep). |
1. Once you access the Checkout URL, your Order Details page will be displayed.
2. Review your Order Details to make sure they are correct, if any changes need to be made please contact sales@s.k2labs.org or call 855-434-3564.
3. If your Order Details are correct, click on the Next button in the bottom right corner to proceed to the next step.
4. Select the Cable(s) needed for your Motive Hardware by choosing one of the options provided.
- Help me find the right cable for my vehicle: Provide your vehicle information for the Motive system to calculate which cable is needed for installation.
- Show me the most popular cables: Select a cable for each Vehicle Gateway you ordered that matches the vehicle model in which you will be installing the hardware.
5. Now fill in your Shipping information.
| Note: Motive is not able to ship to PO Boxes. |
6. Upon completing the steps above, Finally, review your order and select the Place Order button in the bottom right.
7. You have successfully completed the Motive Checkout Process. Check your email for an order confirmation and tracking details will be provided when available.
What to do if your Order Link is no longer valid
Motive Checkout Links are valid for 30 Days. If the customer does not complete the checkout link during the 30-day timeframe the order will be canceled and an error message will appear when trying to access the link. Contact your Motive Account Executive (Sales Rep) to generate the order again and provide a new Checkout Link to complete the process.