| Audience | Fleet Admins, Fleet Managers, Drivers |
| Applies To | Motive Cards |
Answer
If a Driver profile is deactivated, It will automatically freeze the Card.
This feature automatically freezes the Motive Card For account security. If the driver still possesses the card & attempts to use the card will Decline any purchases.
What to do for Motive card Replacement?
If a driver leaves the company or if new drivers join in, Fleet Admin can contact Motive Card support at (855) 434-3564 and press “3” for Cards Support or Write an email to cardreplacement@gomotive.com.
Please include the following information in the request for Replacement or Additional Cards:
- Fleet admin Full Name and registered email.
- Quantity of Cards & Reason (add/replace)
- Shipping address for business on file.