Fuel Purchases not showing on the Fleet Dashboard

Audience	Fleet Admin
Applies To	Fleet Dashboard > Admin > Cards

 

Symptoms: Fuel Purchases not showing on the Fleet Dashboard

Unable to see Motive Card fuel purchases in the Fuel tab or Fuel Purchase Details report,

Cause

• Vehicle isn't linked to transactions.
• Driver is not connected to a vehicle during a transaction.
• No vehicle is assigned to Card.

Solution

Here is how Fleet Admins can assign vehicles to transactions: 

1. Log in to the Fleet Admin Dashboard.
2. Click Cards.
3. Click Transactions.
4. Enter the date range filter for the desired duration.
5. The column for driver/vehicle will show whether a vehicle is linked or not.
6. Click any transaction that does not have a vehicle number under the driver's name.
7. The details tab will have the vehicle option on the left-hand side.
8. Click Assign and select the vehicle number from the list.
9. Click the blue Assign button to save the changes.

Note: Once a vehicle is assigned to the transaction, it can take up to 24 hours for the purchase to reflect on the Fuel Tab and IFTA reports.  In order to prevent such scenarios and for a smoother experience, please enable the Vehicle ID tracking feature for your cardholders.

Related Content

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