| Audience | Fleet Admins, Fleet Managers, Drivers |
| Applies To | Vehicle Gateway |
Answer :
The engineering team requires Physical layer pictures during the investigation of 3.6CA VG issues.For a vehicle that has an OBD port, the instructions below can be followed on what physical layer pictures to share.
Pictures required:
- Pictures of the Motive cable connector that goes into the Vehicle Gateway unit
- Pictures of the Motive connector that goes into the diagnostic port of the truck
- Pictures of the Vehicle’s Diagnostic port
- Pictures of the Vehicle Gateway port
Example Picture:
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