AI Vision not available on safety events

    Audience Fleet Admins, Fleet Managers
    Applies To AI Dashcam

     

    Symptom:

    • AI vision is not available for close following events for the road-facing or dual-facing AI Dashcams.
    • The AI Vision Not Available tag displays on the video.

    Capture.PNG

     

    Cause:

    Multiple reasons might cause the AI Vision to malfunction. They can be as follows:

    • Low light conditions.

    • The camera moved from the original initial location.
    • Camera obstruction/unclear view.

    • The camera is not installed/adjusted properly.

    Solution:

    1. Unplug the Dashcam from the Vehicle Gateway (make sure the vehicle's engine is running).
    2. Reconnect the Dashcam with the Vehicle Gateway and recall a test image to make sure it has an ideal view (there is no camera obstruction).
    Note: If the issue continues, you can contact Motive Support.

     

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