AI Vision not available on safety events

 

Symptom:

• AI vision is not available for close following events for the road-facing or dual-facing AI Dashcams.
• The AI Vision Not Available tag displays on the video.

 

Cause:

Multiple reasons might cause the AI Vision to malfunction. They can be as follows:

• Low light conditions.

• The camera moved from the original initial location.

• Camera obstruction/unclear view.

• The camera is not installed/adjusted properly.
  
  

Solution:

1. Unplug the Dashcam from the Vehicle Gateway (make sure the vehicle's engine is running).
2. Reconnect the Dashcam with the Vehicle Gateway and recall a test image to make sure it has an ideal view (there is no camera obstruction).

Note: If the issue continues, you can contact Motive Support.

 

Related Content

• What is the AI Dashcam?

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