| Audience | Fleet Admins, Fleet Managers, Drivers |
| Applies To | Vehicle Gateway |
Answer :
The engineering team requires Physical layer pictures during the investigation of 3.6 CA VG issues. For a vehicle that has a 9-Pin port, the instructions below can be followed on what physical layer pictures to share.
Pictures required:
Pictures of the Motive cable connector that goes into the Vehicle Gateway unit
Pictures of the Motive connector that goes into the diagnostic port of the truck
Pictures of the Vehicle’s Diagnostic port
Pictures of the Vehicle Gateway port
Example Picture:
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