How to complete an active dispatch via assisted form completion

    Audience Fleet admins, Fleet managers
    Applies To Driver App > Dispatch

     

    Introduction

    Motive displays the dispatch under the Active Dispatches section when it becomes active for the first time.

     

    Steps: Completing active dispatch via manual form completion 

    1. Log into the Motive Driver App and tap the Menu icon in the top left corner.

    Note: You can also access your Dispatches through the widget on your home screen

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    2. Tap Dispatches.

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    3. Tap on the Active Dispatch you want to complete.

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    Note: If you haven’t accepted the dispatch then you need to Accept and tap Start Dispatch first.

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    4. Once you reach the geofenced stop location, your first form will be automatically submitted. A green checkmark will show that it’s complete, and the next form will unlock.

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    5. Before you depart from the stop you need to complete the remaining forms manually one by one.

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    6. Manually enter the information. Click the GPS icon to add your location. Add signatures or upload scanned documents if needed. Click Submit.

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    Note: The departure form will be automatically submitted when you physically depart from the location.

    6. When you depart from the last form on a dispatch, you will receive a notification of completion. Tap Got it.

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