| Audience | Fleet Admins, Fleet Managers |
| Applies To | Motive Cards |
Introduction
Enabling the Auto-decline feature prevents transactions from being processed when the vehicle location doesn't match the spend location, automatically declining them. This feature helps safeguard fleets by blocking potentially fraudulent transactions when using the Motive Card.
Overview
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What’s New?
- Fleets can now automatically decline transactions when there’s a mismatch between the vehicle and the spend location at the time of the transaction.
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How does this feature help users?
- Fleet Admins can activate this feature by navigating to Card Settings in the Fleet Admin Dashboard. Once enabled, it applies to all cards and fuel transactions.
- Fleet Managers can also selectively disable security settings for specific cards through the Card Management page.
- Additionally, Fleet Managers in the Security and Fraud email group receive email alerts for declined transactions.
- Declined transactions appear on the Transactions page with details on vehicle and merchant locations. Also, there are quick actions to review, freeze, or disable security settings for specific cards.
Related Content
- How to enable Auto decline Vehicle & spend location mismatch feature
- How does Auto-decline Vehicle & spend location mismatch work?
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