1. Motive Help Center
  2. Fleet Managers/Admins
  3. Motive Card - Fleet Managers

    What are Mobile-Based Card Unlock and Auto-Decline security settings for Motive Cards?

    Updated
    Audience Fleet Managers, Fleet Admins, Drivers
    Applies To Motive Cards

     

    Introduction

    Motive offers robust security settings for the Motive Cards, enhancing protection against unauthorized usage and fraud. These settings provide Fleet Managers with control and flexibility, ensuring transactions are secure and aligned with Fleet operations. The two primary security settings available are:

    1. Mobile-Based Card Unlock

    Mobile-Based Card Unlock is a feature that requires cardholders to unlock their Motive Card via the Motive Driver App or by sending an SMS before they can use it.

     

    How Mobile-Based Card Unlock Helps You

    This feature adds an extra layer of security, ensuring that only authorized cardholders can use the card for transactions, thereby preventing unauthorized usage.

     

    Overview

    • Fleet Admins can enable this feature for all cards at the fleet level and toggle it for individual cardholders.
    • Once enabled, the card remains locked until the cardholder unlocks it using the Motive Driver App or SMS.
    • If the card is not unlocked prior to a transaction, the transaction is declined.

     

    2. Auto-decline for Vehicle & Spend Location Mismatch

    This feature enhances security by automatically declining Motive Card transactions if the vehicle's location does not match the merchant's location. 

    Note: This feature is in beta at the moment and if you want early access, contact your CSM or support team.

     

    How Auto-decline for Vehicle & Spend Location Mismatch Helps You

    This setting prevents unauthorized usage and protects against fraud by ensuring that the card is only used when the vehicle is at the merchant's location.

     

    Overview

    • Fleet Managers can enable this setting using the Fleet Dashboard.
    • When enabled, the system checks the vehicle's location against the merchant's location at the time of the card swipe.
    • If there is a mismatch, the transaction is automatically declined.

     

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