Description
This SOP should be followed when attempting to reset an AG mini via the pinhole reset method.
Criteria
Product | Model |
Asset Gateway | Mini |
Glossary of Definitions
Asset Gateway (AG) - Logs location data and provides an LTE connection for transmission to Motive Servers. Indicator LED - The LED light positioned right below the Motive Logo on the AG Mini. It serves to help indicate the current status of the device. Admin Panel - Motive Backend Debugging tool for Employees Only. |
Tools Needed
- SIM ejector tool and/or paper clip
Procedure: Resetting the AG Mini
- Locate the pinhole on the right side of the AG mini.
- Insert the SIM ejector tool/paperclip into the pinhole depressing the internal button for 10 Seconds (depressing the reset button for this duration is vital to ensure the AG does NOT enter unwanted modes)
- Ensure that the button is released after 10 seconds to simply reboot the device. The device will then reboot, and the indicator LED will blink blue 3 times.
- To check whether your device has successfully rebooted, check your fleet dashboard after a couple of minutes to see if the asset’s location has been updated. If it has, then the reboot was successful.
WARNING: Failure to release the reset button after 10 seconds may lead to an unwanted state denoted by the various indicator LED behaviors mentioned below.
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If the customer is still having difficulty rebooting the device, Ask them to contact Motive Support.
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