| Audience | Fleet Admins, Fleet Managers |
| Applies To | Fleet Dashboard |
Motive's collision detection algorithm accurately identifies up to 99% of severe collisions. In rare cases, extreme impacts can disconnect the Vehicle Gateway (VG) or Dashcam (DC), preventing video upload. When this happens, a collision event is not generated, and Fleet Managers may miss critical safety insights.
Potential Collision Alerts bridge this gap by notifying Fleet Managers when telematics data strongly suggests a collision, even if video is not uploaded.
| Note: This feature requires a Motive Dashcam and Vehicle Gateway. For more details, contact Motive Support |
How Potential Collision Alerts Helps You
Potential Collision Alerts allow fleets to proactively check on drivers and take action to ensure their safety helping to mitigate financial and liability risks.
- How are Potential collision alerts different from Confirmed collision alerts?
- Enabling Potential Collision Alerts on the Fleet Dashboard
- Reviewing Potential Collision Alerts
- Frequently Asked Questions (FAQs)
How are Potential collision alerts different from Confirmed collision alerts?
| Feature | Confirmed Collisions | Potential Collisions |
| Definition | A verified collision where video is available and reviewed by the Motive Safety Review Team. | A suspected collision where video is unavailable, but telematics data suggests an impact. |
| Video Availability | Yes | No |
| Human Review | Yes | No |
| False Positive Rate | Almost zero | Higher, as no human review is involved. |
|
Alerts and Customer experience |
Alerts are sent via SMS, email, and push notifications based on your notification settings. Email notifications include a detailed collision report. Collision events and videos appear in the Fleet Dashboard. |
Alerts are sent via SMS, email, and push notifications based on your notification settings. Email notifications do not include detailed collision reports. Instead, they allow you to check the Driver and vehicle status to confirm whether a collision occurred. Collision events do not appear on the Fleet Dashboard. |
Enabling Potential Collision Alerts on the Fleet Dashboard
| Note: If you already have Collision Alerts enabled, you can easily enable Potential Collision Alerts within the same alert settings. |
To enable Potential Collision Alerts on existing collision alerts:
1. Log in to the Fleet Dashboard and click Admin icon in the left-hand side menu.
2. Click Alerts in the left-hand menu.
3. In the Type dropdown, select Collision to view all your existing collision alerts.
4. Locate the alert you want to edit and click the three-dot menu on the right-hand side.
5. Check the box for Potential Collision Alerts.
To create a new Potential Collision Alert: If you need to create a new alert, follow the steps outlined in How to Create and Manage Alerts and ensure you select the Potential Collision Alert option while setting up a new Collision Alert.
| Note: If you do not see the Potential Collision Alerts option, please contact Motive Support for assistance. |
Reviewing Potential Collision Alerts
- Once enabled, Fleet Managers receive Potential Collision Alerts via notifications:
- Email notification: Email notification is sent.
2. The email contains two options:
- View Driver’s location
- View Vehicle history
- Contact the Driver to ensure their safety.
- If necessary, dispatch emergency assistance based on the Driver’s condition.
Frequently Asked Questions (FAQs)
Q: How does Motive detect a potential collision?
A: The system analyzes telematics data, such as speed, G-force impact, braking patterns, speed and direction of rotation, etc. along with video recall failed signal, to detect potential collision.
Q: Does a Potential Collision Alert mean a crash has happened?
A: Not necessarily. These alerts indicate a high likelihood of a collision, but they are not confirmed due to the absence of video evidence.