Two-way calling on AI Dashcam Plus

Introduction

Live two-way calling is a hands-free capability built into the Motive AI Dashcam Plus that lets managers and drivers communicate instantly without drivers ever touching their mobile phone. Managers initiate a call from the Motive Dashboard or Fleet App to a vehicle, and the audio plays through the Dashcam’s built-in speaker and microphones. Drivers can respond completely hands-free, allowing teams to address time-sensitive situations without creating distraction.

All organizations with AIDC+ may place five free calls per month, per company. Unlimited calling can be trialed and purchased under the new Communications Plan.

What’s New?

• Hands-free two-way calling via AIDC+: Fleet admins and managers can click Call vehicle from the live vehicle screen in the Fleet Dashboard or Fleet App to start a live voice call with the driver. Calls are routed through the AI Dashcam Plus device, so no phone or Bluetooth pairing is required.
• Auto-connect in-cab driver experience: When a call is placed, the AIDC+ announces Incoming call from the fleet manager and plays a short ringtone. Right after the ringtone, the call connects automatically so drivers can talk completely hands-free while keeping their eyes on the road.
• Built-in safety and privacy: Safety alerts temporarily interrupt calls so critical warnings are always heard. Engine-off rules govern when the mic is available. Calls are never recorded, only metadata (who called whom, when, status, and duration) is stored for compliance. 
• Parallel live streaming: Live streaming can run in parallel without dropping the call, so managers retain full visibility and control during critical events.
• Multilingual support: Two-way calling supports in-cab alerts in English, Spanish, and French based on account language settings.
• Free and Paid tiers: Every fleet with an AIDC+ gets 5 free calls per organization per month. The paid Communications Plan allows for unlimited monthly calling. Admins can start a 90-day free trial of unlimited calling directly from the Fleet Dashboard or Fleet App.

How does this help our customers?

• Improved safety & compliance: Hands-free voice calls keep drivers' hands on the wheel and eyes on the road by removing the need to handle phones, helping fleets comply with anti-phone-use laws and reducing the risk of distracted-driving collisions and fines.
• Faster incident and emergency response: Managers can immediately reach drivers through the AIDC+ during collisions, breakdowns, weather disruptions, or unsafe driving alerts without relying on the driver's personal phone and its connectivity status.
• Real-time coordination: Dispatchers can use live calls to share last-minute route changes, customer updates, or yard instructions, reducing miscommunication, empty miles, and service delays compared to text-only or call-back workflows.
• Reliable communication: Because calls are routed through the AIDC+ device instead of a phone number, managers can contact drivers even when phone numbers are missing, outdated, or the phone is off or unreachable.
• Try before you buy: The free tier lets every AIDC+ fleet experience two-way calling right away, and the self-service 90-day trial lets fleets evaluate unlimited calling before committing with predictable, flat per-vehicle pricing and no per-minute surprises.
• Driver wellbeing: Drivers gain a dependable, hands-free way to speak with their managers, feel supported on long hauls, and resolve issues quickly.

Rollout Plan or Feature Go-Live date?

Feature Launch Date: 07/21/2026

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