- Drive Time comes up as 0 for trips
- Driver App does not put Driver into drive mode when the vehicle moves past 5 MPH
- Location history missing
- Incorrect cable installation
- On the vehicle's diagnostic port
- On the cable connector
- On the Vehicle Gateway port
- Open fault codes
- Data not being provided from the vehicle's ECM/ECU
Vehicle Gateway Issue
Confirm the Status of the LED lights on the vehicle gateway:
- 1 red and 1 green LED light: Indicates driver app not connected. Check how to connect the mobile device to Vehicle Gateway (ELD) and follow the steps to solve the issue.
- 2 Green lights: Indicate driver app connected. If Logs still show no drive time, please follow the steps below for troubleshooting.
|Note: Ensure the cables are correctly installed & securely connected. Check and fix any fault codes that are open (related to your speed sensors).
- Open your Driver App on your mobile device and ensure it says No Vehicle on the top right.
- Turn the engine off & take the keys out.
- Unplug the cable from the vehicle's diagnostic port & the Vehicle Gateway unit.
- Check the following ports for corrosion/damage/missing pins.
- Both ends of the Motive cable connector
- Vehicle diagnostic port pins and ensure that the pins are not pushed back
- Vehicle Gateway device's connector port (NOT USB PORT)
- Take pictures of both ends of the Motive cable, the Vehicle Gateway device's port, and the diagnostic port/ fuse box (if the fuse box connector is in use)
- Once the lights on the unit turn off, leave it unplugged for 5 minutes.
- Plug the cable back into the unit and the diagnostic port/ fuse box, and turn on the engine. If the right LED starts blinking, the Vehicle Gateway is communicating with the ECM.
- Connect to the Vehicle Gateway and do a test drive to see if it records.
|Note: If it still doesn't work, please contact our 24/7 Support Helpline.
- How to connect a mobile device to Vehicle Gateway
- What is the difference between the Motive Driver App and the Vehicle Gateway?