What is Self-Service Data Retention?

    Audience Fleet Admins
    Applies To Fleet Dashboard > Admin > Company

     

    Introduction

    Motive (formerly Keeptruckin) Fleet Admins can manage their data retention per their schedule. They can decide which data to retain and for how long.

     
    Note: Once a Fleet Admin decides to delete the data and choose a retention policy, the data is unrecoverable.
     

    Self Serve Data Retention Overview

    By default, Motive retains your compliance, safety, and other data indefinitely. 

    However, You can customize your data retention policies for the following categories of data:

    • Safety
    • Compliance
    • Messaging
     

    Safety

    • Dashcam videos (critical events and recall) & associated metadata
    • Speeding events & history 
    • DRIVE score history 
    • Coaching history 
     

    Compliance

    • Driver logs: duty status changes/remarks
    • DVIRs / defects
    • All trips 
    • Log suggestions/notes by FMs
    • ELD Output files
    • HoS violations 
    • Cycle restarts
     

    Messaging

    • Message history
    • Conversation history
     

    Data Retention Policies

     

    Note: If you can’t edit the Data Retention Settings in the Fleet Dashboard’s Admin Settings, contact Motive Support and request they enable it. 

    Fleet Admins can choose their retention policy for Compliance, Safety and Messaging categories from Admin settings on Fleet Dashboard. By default, data is stored indefinitely for North American customers.

    These are the available data retention periods:

      Compliance Safety Messaging
    2 Weeks Not available Available Not available
    1 Month Not available Available Available
    6 Months Available Available Available
    1 Year Available Available Not available
    Indefinitely Available Available Available

     

    Note: If you do not have the self-serve data retention enabled, you will not see the data category types. Get in touch with customer support to enable the feature for you.

     

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