GPS is not working

    Audience Fleet Managers, Fleet Admins
    Applies To GPS

     

    Symptoms: GPS is not working

    • GPS is not performing well

     

    Cause

    • Placement issues

     

    Solution

    Follow the troubleshooting steps mentioned below to get the GPS issue resolved:

    1. Check where the Vehicle Gateway is placed. Ideally, it should be placed in the vehicle where it has ample exposure to the sky. Remove any items that may be placed on top of the Vehicle Gateway.
    2. Unplug the Vehicle Gateway from the diagnostic port with the engine off, wait for 5 minutes and then plug it back in.


    If you still cannot resolve your issue, you may contact support.
     

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