Skip to main content
Show section navigation
Back to previous page
Error/Failure message transferring ELD output files
January 30, 2023 19:55
Audience Fleet Managers
Applies To Vehicle Gateway
Symptoms: Error/failure transferring ELD output files
Output file email shows no files were sent.
Output file email shows some files were not sent.
There could be multiple reasons.
Generating a request for transferring the output files for the selected ELD, drivers, and vehicles sends you an email with the status of the transfer. At times, it represents a status that no files were sent. Here are the steps you need to follow:
1. Open your email sent regarding the update on output files.
2. Check for the CSV file attached to it. 3. Open the CSV file for more information about the errors.
Share this with others
This article also appears under:
© 2013-2023 Motive Technologies, Inc.
Return to top
Resources for Drivers and other users of the Motive Driver App.
Resources for users of the Motive Fleet Dashboard and Motive Fleet App.
Installers / Installation Guides
Resources on how to install all Motive hardware products, such as Vehicle Gateways and Cameras.
Reset password, add a vehicle, install vehicle gateway (ELD)