How to set up alerts for disconnected vehicle gateways

    Audience Fleet Managers
    Applies To Fleet Dashboard, Compliance, Disconnects



    The Real-Time Vehicle Gateway Disconnects feature allows you to view and add notes to disconnected Vehicle Gateways in your Fleet Dashboard. You can also set up email alerts that instantly notify you when the Vehicle Gateway gets disconnected, empowering you to help drivers reconnect, stay compliant, and prevent issues down the road. In this article, you learn how to set up alerts for vehicle gateways that have been disconnected.

    Note: This functionality is only available for drivers that are using Vehicle Gateway Model LBB 3.6 (and above). The existing disconnect functionality for older Vehicle Gateway models remains unchanged.


    Steps: Setting up alerts for disconnected vehicle gateways

    1. Log in to the Fleet Dashboard and click on the Admin icon.


    2. Select Alerts from the PLATFORM dropdown in the left-hand side menu.

    3. Click on the + Create Alert button in the top right corner.

    Alert Create.png

    4. Name your alert and select Vehicle Gateway Disconnect from the alert type drop-down menu.


    5. Select Entities from the dropdown, and choose if you want to be alerted when the Primary or both Primary & Secondary power sources are disconnected.

    Note: Secondary power source is relevant for our hardwired backup power when you connect the Vehicle Gateway directly to a wired ignition power source using Cable 4020 or Cable 3044


    6. Choose the alert's time frequency and select the trigger range between All Times, Weekdays, and Weekends, or a Custom range.


    7. Click Save when done to finish.


    8. Once the vehicle gateway disconnect alert has been set up, you will receive emails accordingly when new disconnects occur.



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