| Audience | Drivers |
| Applies To | Dashcam, Vehicle Gateway |
Symptoms: Motive Dashcam disconnects frequently
- The Dashcam keeps on getting disconnected from the Vehicle Gateway.
Cause
- Unknown
Solution
If your Motive Dashcam keeps on getting disconnected, follow the steps listed below:
- Check the cable connection of both the Vehicle Gateway and the Dashcam.
- Turn off the engine and disconnect the Vehicle Gateway and Dashcam.
- Inspect the cable on both the ends and the diagnostic port of the vehicle.
- Inspect the camera cable and USB port of the Vehicle Gateway.
- Connect the Vehicle Gateway back to the vehicle and the dashcam to the Vehicle gateway.
- Ensure all connections are clean and tight.
- Start the engine and wait for the LED light to turn on the Motive Dashcam and observe the behavior (Should be solid red).