How to cancel a dispatch from Fleet Dashboard

    Audience Fleet Admins, Fleet Managers
    Applies To Fleet Dashboard > Reports > Dispatches

     

    Introduction

    Motive (formerly Keeptruckin) offers a single source of dispatch data. The Active Dispatch Report pulls all dispatches from your TMS platform and makes them readily available in the Motive (formerly Keeptruckin) Fleet Dashboard. For Fleet Managers and executives who don’t live in their TMS, this is key to offering a comprehensive view of your company’s operations. Within the report and depending on your TMS partner, Fleet Admins have the ability to:

    • Filter by active / non-active dispatches
    • Export reports
    • Share details of the dispatch
    • Cancel dispatches
     

    Steps: Cancelling a dispatch from Fleet Dashboard


    1. Log into Fleet Dashboard and click on Reports from the left-hand side menu.
    2. Click on the Dispatches filter under the Browser section.
    3. Click on the Dispatch Summary.

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    4. Click on the Active tab.
    5. Click on Options for the dispatch you would like to cancel.
    6. Click on the Cancel Dispatch from the dropdown.

     

    Note: You can also send a direct message to the driver. 

     

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    7. Click on the Yes, cancel dispatch button from the prompt.

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