How to decline or abandon a dispatch from the Motive Driver App

    Audience  Drivers 
    Applies To  Driver App 

     

    Introduction

    Learn how to cancel dispatches from the Motive (formerly Keeptruckin) Driver App by following the steps mentioned below.


    Note: Based on your company configuration you may or may not be able to Decline or Abandon a dispatch.

     

    Steps: Decline or Abandon Dispatch from Driver App 

    1. Log into the Motive Driver App and tap the Menu icon in the top left corner.

     

    Note: You can also access your Dispatches through the widget on your home screen

     

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    2. Select Dispatches from the menu on the left-hand side.

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    3. Tap on the “Review and Accept” button for the dispatch that you want to accept.

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    4. Tap on the Decline button at the bottom of the dispatch details screen.

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    5. In case the dispatch has accidentally been assigned to you or you’re no longer working on the dispatch then scroll down to the bottom of the Dispatch Details screen and tap the “Abandon Dispatch” button.

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    6. A prompt will pop-up stating what might happen if you abandon dispatch. To continue to cancel the planned dispatch, tap ‘Abandon’.

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    Contact your Fleet Manager if you are not able to view the Abandon Dispatch option.

     

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