|Applies To||Driver App|
When a dispatch is set to active for the first time, it will appear under the active dispatches section in the Motive (formerly Keeptruckin) Driver App. Follow these steps to complete an Active Dispatch with Manual Form Completion.
Steps: Completing active dispatch via manual form completion
1. Log into the Motive Driver App and tap the Menu icon in the top left corner.
Note: You can also access your Dispatches through the widget on your home screen
2. Select Dispatches from the menu on the left-hand side.
3. Tap on the Active Dispatch you want to complete.
Note: If you haven’t accepted the dispatch then you need to Accept and tap Start Dispatch first.
4. You can submit the first form from the Dispatches screen or go to Dispatch Details or stop details to submit the first form which will be unlocked for you.
5. Fill out the form and tap Submit to complete the form.
Note: Drivers can automatically input their location by clicking the small blue target icon to the right of the Location field.
6. When you complete a form, a green checkmark will appear alongside the form to indicate completion, and the next form will become unlocked.
7. When you submit the last form on a dispatch, you will receive a notification of completion. Tap on Got it.
- How to view dispatches on the Motive Driver App
- How to accept a dispatch on the Motive Driver App
- How to complete an active dispatch via automatic/assisted form completion
- How to cancel a dispatch from the Motive Driver App
- How to send additional forms to your dispatch
- How to view dispatch history