You can dispute any transaction on your Motive Card account for the reason you have. However, before disputing any transaction, resolve it with the merchant. If the merchant is not responsive or unwilling to assist, we will review if the dispute falls within policy. If the disputed transaction falls within policy we will file the case. Reach out to us to create a dispute case and seek further assistance.
Here is the information required to file a dispute.
A receipt of purchase
Proof of trying to resolve the dispute with the merchant
If the dispute is on an online order, share the email sent from the merchant with the expected delivery date. (We are only able to dispute items 14 days post-delivery date)