| Audience | Fleet Admins, Drivers |
| Applies To | Driver App |
Symptom: Unable to get to the home page for the Motive Driver App after allowing access
Cause
Location access is turned off on the phone/tablet settings for new applications.
Solution
1. Log into the Driver App.
2. It will take you to a page where it says "Uninstall" or "Force Stop".
3. Scroll down and tap on "Permissions".
4. Tap on allow "Only While Using The App".
5. This will take you to a page with a list of options.
6. Allow the "Camera, Storage, and Location".
7. Tap twice on the Back Button i.e. (Arrow Facing Left) at the bottom right on the phone/tablet.
8. This will take you to the Home Page for the Driver App.
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