| Audience | Installers, Drivers, Fleet Admins |
| Applies To | Vehicle Gateway |
Symptom(s): Daily 10 hours off duty violation on Driver App
Even when connected, Vehicle Gateway is not recording drive time.
Cause
- Vehicle Gateway fault codes
- Vehicle Gateway updates uninstalled
Solution
1. Make sure you are connected to the truck. If it is still not recording your movement, there can be open fault codes related to your wheel sensors. Check fault codes and please
visit your mechanic so the issues can be resolved with the vehicle.
2. Check Vehicle Gateway lights. If they are on but you are still unable to connect, update your Vehicle Gateway.
3. If issue persists, contact us.