Welcome to Motive!
Welcome to Motive! We are happy to have you on board for Motive Card. It’s a smart payment solution for fleets to set spending controls and benefit from fuel discounts at preferred locations. Please open the links below to read our onboarding documentation for Motive Card and its uses.
Introduction to Motive Card
- What is a Motive Card?
- Who can activate a Motive card?
- Is there any fee or interest to use Motive Card?
- What is Motive Card Hub in the Driver App?
Step 1: Apply for Motive Card
- How to apply for a Motive Card
- How do I request more Motive cards?
- How long does the overall process for Motive Card take?
- My Motive card application was declined, when can I apply again?
Step 2: Billing procedure for Motive Card
- How to view Motive Card invoices
- How to read Motive Card invoice
- How to download a Motive Card invoice
- How does the Motive card billing cycle work?
- How to pay bill for Motive Cards from Fleet Dashboard
Step 3: Motive Card Transactions
- How to view your Motive Card payments
- How to view and download Motive Cards transaction history
- How to assign a Motive Card Transaction to a vehicle to generate Fuel Receipts for IFTA purposes
- How to Dispute a Charge
- What information does Motive capture when I link my bank account via Plaid?
Fraud control for Motive Card
- What is the Fraud Controls feature for Motive Cards?
- How to enable/disable Fraud Controls for Motive Cards at Fleet level
- How to add/update mobile numbers and enable/disable Fraud Controls for Motive Cards at cardholder level
- What is the general policy for fraud liability?
- How to report a Fraudulent Transaction
Replace a Motive Card
Freeze/Unfreeze a Motive Card
- How to freeze or unfreeze a Motive Card
- How to deactivate a Motive Card
- How to activate and assign a Motive Card
Spending controls for Motive Card
- How to customize spending controls for Motive Cards
- How to check Motive Card remaining spending limit
- What is covered by the spend categories on the Motive card?
Motive Card credit/spending limit
Motive Card account
Discount on Motive Card