Fleet Managers

Account Setup for Fleet Managers

• *New Fleet Admins Start Here* - Getting Started with Motive for Fleet Admin
• *New Fleet Managers Start Here* - Getting Started with Motive for Fleet Managers
• How to log in and log out of Motive website (Fleet Dashboard)
• How to add a vehicle on the Fleet Dashboard
• How to assign a driver to a vehicle
• How to edit and assign Vehicle Gateway from Fleet Dashboard

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Alerts & Notifications

• How to set up alerts for disconnected vehicle gateways
• How to Set Real-Time Speeding Alerts on the Fleet Dashboard
• How to enable In-Cab audio alerts on the Motive Fleet Dashboard
• How to create Alerts for Defects in Inspection Report
• How to change In-Cab Alerts Language on Fleet Dashboard
• How to create Webhooks in Fleet Dashboard

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Payments & Billing

• How to read a billing invoice
• How do I Dispute a Charge?
• How to modify or cancel Motive subscription
• How to update billing payment method
• How to update billing Account Information
• How to report a Fraudulent Transaction

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Compliance & HOS for Fleet Managers

• What is Compliance Hub?
• What are Alberta's HOS Regulations?
• ELD vs AOBRD Mode for Drivers
• What are the requirements to switch Cycle Rule in Canada?
• What is Canada South Off-Duty Clock?
• How to View HOS Violations Reports

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Troubleshooting Issues for Fleet Managers

• Who is Motive?
• How to contact Motive support / customer service
• How to use Motive chat assistant
• How can I view Support articles in Spanish
• How to view Motive Support articles in French
• What is RMA (Return Merchandise Authorization)?

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Safety & Cameras for Fleet Managers

• Report and Manage FedEx KIs
• How to turn off safety videos in the Driver app?
• Can drivers view dashcam videos from driver app?
• Excessive In-cab Alerts for Speeding
• How many times can I request a live Dashcam video?
• How to view Safety Events with Driver Privacy mode enabled

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Documents & Messaging for Fleet Managers

• How to deactivate a Messaging Team
• How to create a Team for messaging
• How to add or remove users from a Messaging Team
• How to edit a document template on the Fleet Dashboard
• How to create a new document template on the Fleet Dashboard
• How to download CSV Files From the WEX/EFS Fuel Purchase Integration using Fleet Dashboard

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Fuel & Maintenance for Fleet Managers

• How to Edit Fuel Purchase
• How to edit/change jurisdiction on Fuel receipt
• How to download fuel receipts using Fleet Dashboard
• How to download Fuel Purchases detail report from Motive Fleet Dashboard
• Miles Not Populating
• How to import Fuel Purchases using the Motive template on Fleet Dashboard

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RMA

• How to return Hardware

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Motive Card - Fleet Managers

• What is a Motive Card?
• How to check the current balance of Motive Card on Fleet Dashboard
• How to check reasons for Motive cards declined transactions on Fleet Dashboard
• How to customize recipients for Motive Card emails
• How does Motive assign a vehicle to a Motive Card's transaction using the Driver App?
• How to edit Spend profiles for individuals or groups of cardholders

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