Fleet Managers

Account Setup for Fleet Managers

• Ordering a New Cable: Customer's Guide
• How to Add a Driver When the Email is Already Taken?
• *New Fleet Admins Start Here* - Getting Started with Motive for Fleet Admin
• *New Fleet Managers Start Here* - Getting Started with Motive for Fleet Managers
• How to log in and log out of Motive website (Fleet Dashboard)
• How to add a vehicle on the Fleet Dashboard

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Alerts & Notifications

• How to set up alerts for disconnected vehicle gateways
• How to Set Real-Time Speeding Alerts on the Fleet Dashboard
• How to enable In-Cab audio alerts on the Motive Fleet Dashboard
• How to create Alerts for Defects in Inspection Report
• How to change In-Cab Alerts Language on Fleet Dashboard
• How to create Webhooks in Fleet Dashboard

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Payments & Billing

• How to read a billing invoice
• How do I Dispute a Charge?
• How to modify or cancel Motive subscription
• How to report a Fraudulent Transaction
• Did not receive invoice for Motive subscription
• What is the new Billing Tab in Fleet Dashboard?

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Compliance & HOS for Fleet Managers

• What is Compliance Hub?
• What are Alberta's HOS Regulations?
• ELD vs AOBRD Mode for Drivers
• What are the requirements to switch Cycle Rule in Canada?
• What is Canada South Off-Duty Clock?
• How to View HOS Violations Reports

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Troubleshooting Issues for Fleet Managers

• Who is Motive?
• How to contact Motive support / customer service
• How to use Motive chat assistant
• How can I view Support articles in Spanish
• How to view Motive Support articles in French
• What is RMA (Return Merchandise Authorization)?

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Safety & Cameras for Fleet Managers

• How to dismiss a speeding event from the Fleet Dashboard
• How to dismiss a safety event from the Fleet Dashboard
• How to search for Historical Vehicle Activity
• How does Motive get the speed limit data?
• How to view Fleet DRIVE Score Report on Fleet Dashboard
• How to view the Driver DRIVE Score Report

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Documents & Messaging for Fleet Managers

• How to check WIFI data usage on Android devices
• How to download Vehicle Utilization Report
• How to deactivate a Messaging Team
• How to create a Team for messaging
• How to add or remove users from a Messaging Team
• How to edit a document template on the Fleet Dashboard

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Fuel & Maintenance for Fleet Managers

• How long does it take for IFTA to update/Populate?
• How to clear Open Defects from Maintenance Inspection Reports
• How to use the fuel_receipts_template; I can't store the correct vehicle number it reads "invalid"
• How to Include Vehicles in IFTA Calculations
• How to exclude vehicles in IFTA calculations
• How to Edit Fuel Purchase

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RMA

• Returning Hardware

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Motive Card - Fleet Managers

• What is a Motive Card?
• Can Motive Card be Re-assigned?
• Account Overview for Motive Cards
• How to choose a vehicle from the Motive Driver App for Vehicle ID Reporting
• How to enable and disable Vehicle ID Reporting for the Motive Card
• How to select a vehicle for Vehicle ID reporting if mobile-based unlock is also enabled

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