Can't Log out of Motive Driver App
Audience Drivers Applies To Driver App Symptom: Unable to log out of Driver App Tapping on log out does nothing, you cannot log out of...
Understanding the red dot on ELD icon in the Driver App
Audience Drivers Applies To Driver App > Logs Introduction This article walks through seeing a red dot on the ELD icon next to th...
My Driver App duty status stuck in Drive mode on Android
Audience Drivers Applies To Driver App Symptoms: Driver App is Stuck in Drive Mode The Driver App duty status is stuck in driver mode. ...
Can't Connect to the Internet Using the Motive hotspot/Wi-Fi
Audience Drivers Applies To Fleet Dashboard Symptoms: Issues connecting to the internet using Motive hotspot Wi-Fi is connected but I am...
My Driver App duty status is stuck in drive mode on iOS
Audience Drivers Applies To Driver App Symptom: App stuck in drive mode The duty status, in the Driver App, is stuck in drive mode. Cau...
Wifi hotspot not working
Audience Drivers Applies To WiFi Hotspot Symptoms The Vehicle Gateway Wi-Fi hotspot is not working Cause Unknown ...
Unable to update load details on Driver App
Audience Drivers Applies To Driver App > Logs Symptoms: Unable to upload load details on Driver App I can't upload my load details under...
Personal Conveyance or Yard Move gets cleared after 6 minutes of idling
Audience Drivers Applies To Mobile App Symptoms: Personal Conveyance or Yard Move gets cleared after 6 minutes of idling I have to re...
Motive Card transaction is declined
Audience Drivers, Fleet Managers Applies To Motive Card Symptoms: Motive Card transaction is declined My Motive Card transactions are ...
Invalid violations on driver logs
Audience Drivers Applies To Driver App Symptoms Invalid violations on the driver's logs. Cause None Solution 1- Try to get t...
Why does a user get locked out of Motive Fleet Dashboard or Driver/Fleet App on failed login attempts?
Locked out of Motive Fleet Dashboard or Driver/Fleet App
Audience Drivers, Fleet Admins, Fleet Managers Applies To Fleet Dashboard, Driver App, Fleet App Symptoms: Locked out of Motive Fleet Das...
I changed the WiFi setting on a Vehicle Gateway but the change is not showing up. How long does it take for the change to get pushed out?
Audience Drivers Applies To Vehicle Gateway Answer The change usually takes around a minute or two to reflect. If it doesn't reflect, re...
Can we shut off the warning for approaching violations for some fleets?
Audience Drivers Applies To Driver App > Logs Answer No, It’s not possible in the Driver App because the violations aren’t set manually....
How to close and relaunch Motive Driver App on Android
Audience Drivers Applies To Motive Driver App Introduction Drivers can close and relaunch the Motive Driver App whenever required. Ste...
Bluetooth frequently disconnects on Android OS 13
Audience Drivers Applies To Motive Driver App Symptoms: Bluetooth frequently disconnects on Android OS 13 App loses Bluetooth connection...
Do I have to submit shipping documents everyday?
Audience Drivers Applies To Driver App > Logs Answer Yes, if there is a different shipping document number every day. If the shipping ...
ELD Malfuntions/DD Codes
Audience Drivers Applies To Driver App Symptom(s): ELD Malfuntions/ DD Codes Red, orange, or yellow dot displays in the diagnostics ...
Driver App Login issue
Audience Drivers Applies To Motive Driver App Symptoms: Driver App Login issue I’m unable to Login my Driver App account. My Driver App ...
Missing/Incorrect Signature
Audience Drivers Applies To Motive Driver App > Logs Symptoms: Missing/Incorrect Signature I can’t sign my logs on the Driver App. I e...
Wrong HOS cycle on Driver App
Audience Drivers Applies To Driver App Symptom(s): Wrong HOS cycle on Driver App The HOS cycle selected on the Driver App is not correc...
What is the speed for crossing the border?
Audience Drivers Applies To Driver App Answer Motive does not enforce any speed limit for vehicles crossing the border. Related Con...
Conflicting trips on Driver App Logs
Audience Drivers Applies To Driver App Symptom(s): Conflicting trips on Logs Conflicting driving events/ trips on Driver App logs. ...
Entering Canada with Split Sleeper Berth resulted in a violation
Audience Drivers, Fleet Admins Applies To Driver App Symptoms: Entering Canada with Split Sleeper Berth resulted in a violation If the ...
Unidentified Trips not showing in the Driver App
Audience Drivers Applies To Driver App Symptoms: Unidentified Trips not showing in the Driver App I can't see unidentified trips on the ...
Unable to Upload Documents on Motive Driver App
Audience Drivers Applies To Driver App Symptoms: Unable to Upload Documents on Motive Driver App I tried to upload documents on Motive ...
How do drivers annotate Hours of Service Exemption for Disaster Recovery on their logs?
Audience Drivers Applies To Driver App Answer Drivers can annotate their log by adding in a note. If the disaster exemption applies, al...
How to check if Wi-Fi hotspot is disabled
Audience Fleet Managers, Admins Applies To Fleet Dashboard Answer The Wi-Fi Hotspot feature is on by default. It only gets disabled for e...
How to view Support articles in French
Audience Fleet Admins, Fleet Managers, Drivers Applies To Help Center Introduction The Motive Help Center allows you to learn about al...
How to view Support articles in Spanish
Audience Fleet Admins, Fleet Managers, Drivers Applies To Help Center Introduction The Motive Help Center allows you to learn about al...