Can't Log out of Motive Driver App
Audience Drivers Applies To Driver App Symptom: Unable to log out of Driver App Tapping on log out does nothing, you cannot log out of...
Wifi hotspot not working
Audience Drivers Applies To WiFi Hotspot Symptoms The vehicle gateway Wi-Fi hotspot is not working Cause Unknown ...
My Driver App duty status is stuck in drive mode on iOS
Audience Drivers Applies To Driver App Symptom: App stuck in Drive Mode The duty status, in the Driver App, is stuck in drive mode. Cause...
Can't Connect to the Internet Using the Motive Hotspot/Wi-Fi
Audience Drivers Applies To Fleet Dashboard Symptoms: Issues connecting to internet using Motive Hotspot Wi-Fi is connected but I am una...
Understanding the red dot on ELD icon in the Driver App
Audience Drivers Applies To Driver App > Logs Introduction This article walks through seeing a red dot on the ELD icon next to th...
My Driver App duty status stuck in Drive mode on Android
Audience Drivers Applies To Driver App Symptoms: Driver App is Stuck in Drive Mode The Driver App duty status is stuck in driver mode. ...
How do drivers annotate Hours of Service Exemption for Disaster Recovery on their logs?
Audience Drivers Applies To Driver App Answer Drivers can annotate their log by adding in a note. If the disaster exemption applies, al...
How to check if WiFi hotspot is disabled
Audience Fleet Managers, Admins Applies To Fleet Dashboard Answer The Wi-Fi Hotspot feature is on by default. It only gets disabled for e...
How to view Support articles in French
Audience Fleet Admins, Fleet Managers, Drivers Applies To Help Center Introduction The Motive Help Center allows you to learn about al...
How to view Support articles in Spanish
Audience Fleet Admins, Fleet Managers, Drivers Applies To Help Center Introduction The Motive Help Center allows you to learn about al...
Can I use the same email and password on Fleet Dashboard and Motive Driver App?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard, Driver App Answer Yes, a manager or admin can use the same credentials...
The Left LED of Vehicle Gateway is solid Red
Audience Drivers, Fleet Admins Applies To GPS, Vehicle Gateway Symptom(s): The Left LED of Vehicle Gateway is solid Red The Left LED of...
Location history is unavailable
Audience Drivers, Fleet Admins Applies To GPS, Vehicle Gateway Symptom(s): Location history is unavailable The Location History in the ...
Location history is not updating and is incorrect
Audience Drivers, Fleet Admins Applies To GPS, Vehicle Gateway Symptom(s): Location history is not updating and is incorrect The Locati...
Location not updating
Audience Drivers, Fleet Admins Applies To GPS, Vehicle Gateway Symptom(s): Location not updating Location not updating on the Driver Ap...
How to troubleshoot GPS
Audience Fleet Managers, Drivers, Fleet Admins Applies To GPS Introduction If your GPS is not tracking the right location, it can result ...
How to reach out to support from the Driver App
Audience Drivers Applies To Logs not Required Driver App Introduction If you need any help or assistance from the customer support the Dr...
How to bid for a freight on Smart Load Board on the Driver App?
Audience Drivers Applies To Logs Not Required Driver App Introduction Smart Load Board allows the drivers using Logs Not Required Driv...
How to find a freight on SLB on the Driver App?
Audience Drivers Applies To Logs Not Required Drivers App Introduction If you want to find a freight in the Driver app you can easily use...
How to share a load from Smart Load Board on the Driver App
Audience Drivers Applies To Logs Not Required Driver App Introduction Smart Load Board allows the drivers to filter, view, apply for, ...
Can’t see the secondary cycle rule in the Driver App
Unable to Update the Motive App (Android)
Audience Drivers Applies To Driver App Symptoms You are trying to update the Motive App on your Android phone but unable to do so. ...
Wrong Date and Time Zone on Logs
Audience Drivers Applies To Driver App Symptoms Logs are showing the wrong Date and Time zone. Cause Mobile device’s date a...
Personal conveyance turns off on Driver App in Canada
Audience Drivers Applies To Driver App Symptoms When drivers operating in Canada exceed a distance limit of 75 kilometers on a day’s l...
Can I use Motive on multiple devices?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Driver App, Fleet App, Fleet Dashboard Answer Yes, you can log into your Motiv...
Understanding the orange dot (Data Diagnostic Event) on the ELD icon in the Driver App
Audience Drivers Applies To Driver App Introduction This article walks through seeing an orange dot on the ELD icon next to the Curren...
Mobile Device disconnects with Vehicle Gateway frequently
Unable to carry over trailer & shipping details
Audience Drivers Applies To Driver App Symptoms: Unable to carry over trailer and shipping details Drivers don’t see the option to carry ...
Outdated, incorrect, or missing location issues on Motive Driver App
Audience Drivers Applies To Driver App Symptoms: Driver App having outdated, incorrect, or missing location Outdated, incorrect, ...
How to switch to another company on Driver App
Audience Drivers Applies To Driver App Introduction Driver App enables the drivers to enjoy the benefits of the Driver App while switchin...