Can't Log out of Motive Driver App
Audience Drivers Applies To Driver App Symptom: Unable to log out of Driver App Tapping on log out does nothing, you cannot log out of...
Understanding the red dot on ELD icon in the Driver App
Audience Drivers Applies To Driver App > Logs Introduction This article walks through seeing a red dot on the ELD icon next to th...
My Driver App duty status stuck in Drive mode on Android
Audience Drivers Applies To Driver App Symptoms: Driver App is Stuck in Drive Mode The Driver App duty status is stuck in driver mode...
Can't Connect to the Internet Using the Motive hotspot/Wi-Fi
Audience Drivers Applies To Fleet Dashboard Symptoms: Issues connecting to the internet using Motive hotspot Wi-Fi is connected but I am...
My Driver App Duty Status is Stuck in Drive Mode on iOS
Audience Drivers Applies To Driver App Symptom: App Stuck in Drive Mode The duty status in the Driver App is stuck in drive mode. Cau...
Wifi hotspot not working
Audience Drivers Applies To WiFi Hotspot Symptoms The Vehicle Gateway Wi-Fi hotspot is not working Cause Unknown ...
Troubleshooting Common Issues with the Motive Mobile App
Audience Drivers, Fleet Admins Applies To Driver App, Fleet App Introduction The Motive mobile app is a powerful tool designed to...
9 Pin Port Vehicle Physical Layer Pictures
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer : The engineering team requires Physical layer pictures ...
How to unpair Bluetooth device on Android
Audience Drivers Applies To Driver App Introduction Follow this article to pair and unpair Bluetooth devices on an Android mobile/tablet....
Troubleshooting Guide for AI Dashcam Power and Connectivity Issues
Common Issues AI Dashcam not powering up AI Dashcam showing disconnected or Frequent disconnects AI Dashcam not updating Firmware Common Steps ...
How to use an old case number to reopen the Motive Support ticket
I'm not able to see any time on my clocks in Driver App
Audience Drivers Applies To Driver App Symptom: Can't see time on clocks in Driver App The driver is not able to see any time on t...
How to perform Vehicle Gateway (VG LBB-3.6) troubshooting
Audience Drivers Applies to Vehicle Gateway (VG LBB-3.6) Introduction Use these below-mentioned for VG LBB 3.6 troubleshooting: S...
Uses of a CMV as Personal Conveyance in US
Audience Fleet Managers, Driver Applies to Driver App Introduction: Personal Conveyance is a duty status for the US defined as Off-du...
Can we download a copy of the Output File?
Audience Fleet Admin Applies To Fleet Dashboard Answer: No, the copy of the output file cannot be downloaded. The output file cannot be se...
My AI Omnicam is not getting powered on
How to claim/reject a cycle reset as a Driver?
Audience Drivers Applies To Driver App Introduction It is not possible for the drivers to claim cycle reset. When the Fleet Admins/Manage...
Can I use other applications on my device while driving?
Audience Drivers, Fleet Admins Applies To Motive Driver App Answer No, a driver cannot use any other application on the device while usi...
Unable to update load details on Driver App
Audience Drivers Applies To Driver App > Logs Symptoms: I can't upload my load details under the bill of lading Cause No receipt im...
Special Duty Status(YM/PC) & Driving Status gets cleared after 6 minutes of idling
Audience Drivers Applies To Mobile App Symptoms: Special Duty Status(YM/PC) & Driving Status gets cleared after 6 minutes of idling I...
Motive Card transaction is declined
Audience Drivers Applies To Motive Card Symptoms: Motive Card transaction is declined My Motive Card transactions are getting declined...
Invalid violations on driver logs
Audience Drivers Applies To Driver App Symptoms Invalid violations on the driver's logs. Cause Outdated driver application. The ...
Why does a user get locked out of Motive Fleet Dashboard or Driver/Fleet App on failed login attempts?
Locked out of Motive Fleet Dashboard or Driver/Fleet App
Audience Drivers, Fleet Admins, Fleet Managers Applies To Fleet Dashboard, Driver App, Fleet App Symptoms: Locked out of Motive Fleet Das...
I changed the WiFi setting on a Vehicle Gateway but the change is not showing up. How long does it take for the change to get pushed out?
Audience Drivers Applies To Vehicle Gateway Answer The change usually takes around a minute or two to reflect. If it doesn't reflect, re...
Can we shut off the warning for approaching violations for some fleets?
Audience Drivers Applies To Driver App > Logs Answer No, It’s not possible in the Driver App because the violations aren’t set manually....
How to close and relaunch Motive Driver App on Android
Audience Drivers Applies To Motive Driver App Introduction Drivers can close and relaunch the Motive Driver App whenever required. Ste...
Bluetooth frequently disconnects on Android OS 13
Audience Drivers Applies To Motive Driver App Symptoms: Bluetooth frequently disconnects on Android OS 13 App loses Bluetooth connection...
Do I have to submit shipping documents everyday?
Audience Drivers Applies To Driver App > Logs Answer Yes, if there is a different shipping document number every day. If the shipping ...
ELD Malfunctions/DD Codes
Audience Drivers Applies To Driver App Symptom(s): ELD Malfunctions/ DD Codes Red, orange, or yellow dot displays in the diagnostics...