Getting Started with the Motive Card for Cardholders
Audience Drivers Applies To Motive Cards Welcome to Motive! We’re happy to have you on board for Motive Card, the best-in-class prod...
How to enable and disable transaction requirements for selected cards on the Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin Introduction Fleet Managers can now enable or disable transactio...
How to upload, view, remove receipts, and add comments through the Driver App
Audience Drivers Applies To Driver App > Cards Introduction The Motive Driver App allows Drivers to change post-transaction metadata ...
What is the Cash Advance feature for the Motive Card?
Audience Cardholders Applies To Fleet Dashboard, Driver App Introduction The Cash Advance feature enables cardholders to withdraw cash us...
How to setup and use Cash Advance on the Driver App
Audience Cardholders Applies To Driver App Introduction The Cash Advance feature enables cardholders to use the Motive Card and withdraw ...
What is the Motive Card Auto Freeze Feature?
Audience Fleet Managers/Fleet Admins Applies To Fleet Dashboard > Cards Answer In an effort to enhance the security of Motive cards and...
Driver ID required by Merchant for using Motive Cards
Audience Agents Applies To Motive Cards Answer: Use the last four digits of the Motive card number as driver ID at the merchant.
How to select a vehicle for Vehicle ID Reporting
Audience Drivers, Fleet Admins, Fleet Managers Applies To Driver App > Motive Card Introduction Fleet Admins and Fleet Managers can manda...
What is a Motive Card and its benefits?
Motive Cards comes with an integrated credit card management aimed to help the fleets set spend controls, access fuel insights (telematics and tran...
Motive Card Hub in Driver App?
How do I use the Motive Card?
Audience Drivers, Fleet Managers Applies To Motive Card Answer The Motive Card is a secured chip corporate card that can be used for fuel...
Where can I use my Motive Card?
Audience Motive Cardholders Applies To Motive Card Answer The Motive Card can be used wherever a Mastercard is accepted within the Unite...
Should I use Motive Card as Credit or Debit Card?
Audience Drivers Applies To Motive Cards Answer When completing a transaction with a card, certain fuel pumps and card terminals ask ...
Where can I get discounts on Motive Card?
Audience Motive Cardholders Applies To Motive Card Answer Motive Cardholders can get discounts of up to 21 cents per gallon of diesel at...
How does Motive assign a vehicle to a Motive Card transaction using Driver App?
Audience Drivers, Fleet Managers Applies To Motive Card Answer The Driver App automatically assigns the Motive Card to a vehicle for IFTA...
My transactions are getting declined at a Pilot/PFJ location; what do I do?
Audience Drivers Applies To Motive Cards Symptom Transactions declined at the Pilot/PFJ location Cause Some Pilot/Flying J locat...
How to add/use Motive Cards for In-App Mobile Fueling
Audience Drivers Applies To Motive Cards Introduction For a seamless fuel transaction experience, Motive allows you to use your Motive ...
How to access the Motive Card transaction details from the Driver app
Audience Drivers Applies To Driver App > Motive Card Introduction The Motive Card Hub provides an overview of card status/alerts, spend c...
How to deactivate a Motive Card
Audience Fleet Admins Applies To Fleet Dashboard > Cards Introduction Fleet Dashboard allows Fleet Admins to deactivate a Motive Card. ...