How to change Yard Move/Personal Conveyance to Driving using Motive Driver App
Audience Drivers, Fleet Admins, Fleet Managers, Other Applies To Driver App Introduction The Motive Driver App allows drivers and fleet a...
How to sign logs from computer
Audience Drivers Applies To Driver App > Logs Introduction The Motive Driver Dashboard allows the drivers to sign logs from the past 14...
How to read HOS clocks in Driver App
Audience Drivers Applies To Driver App Answer: Reading HOS clocks in Driver App The Driver App has four clocks that automatically calc...
How to update Motive Driver App
Audience Drivers Applies To Driver App Introduction We are constantly working to improve the Motive Driver App and provide a great user e...
How to add Co-driver for Team driving in Driver App
Audience Drivers Applies To Driver App Introduction Motive's team feature allows multiple drivers (up to 9 co-drivers) to be logged in...
How to connect/pair mobile device to Vehicle Gateway (ELD)
Audience Drivers Applies To Mobile Device Introduction To connect your mobile device to the Motive Vehicle Gateway (ELD), you need to ens...
Unable to change duty status to Personal Conveyance or Yard move
Audience Fleet Admins, Drivers Applies To Driver App Symptoms: I can't change duty status to Personal Conveyance or Yard move I tried...
How to switch vehicle mode from regulated to unregulated (or vice versa) using Driver App
Audience Drivers Applies To Driver App (V60.1 or above), Cellular-enabled Vehicle Gateway Introduction Motive supports the ability for...
How to make sure drivers don’t have missing logs?
Audience Drivers Applies To Driver App Answer In order to make sure that the driver doesn’t have missing logs, they have to make sure to...
How to check the Motive Driver App version
Audience Drivers Applies To Driver App Introduction Motive Driver App is an electronic logbook that allows Drivers to log their driving...
How to view HOS clocks on Driver App?
Audience Drivers Applies To Driver App Introduction Drivers can view their HOS clock in their Driver App by following the steps given b...
How to turn on Audible notifications on the Driver app.
Audience Drivers Applies To Driver App Introduction Turn on the Audible notification feature from the driver app to hear the ring every...
Unable to see secondary cycle clocks on FA Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Admin Dashboard Symptom Fleet Admin cannot see secondary cycle clocks on the Flee...
What should be the Truck speed to switch to driving on the Motive Driver App?
Audience Drivers Applies To Driver App Answer The truck speed should be at least 5 miles per hour to switch to driving mode on the Motive...
How to enable Adverse Driving Conditions Exception in Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Adverse Driving Conditions Exception deals with the drivers...
How to enable Adverse Driving Conditions Exception in Driver App
Audience Drivers Applies To Driver App > Settings Introduction Steps: Enabling Adverse Driving Conditions Exception in the Driver Ap...
How to change Password from Motive Driver App
Audience Drivers Applies To Driver App > Settings Introduction Drivers can change the password for their Driver App whenever required...
Allow location for Motive Driver App
Audience Drivers Applies To Mobile Phone > Settings Introduction Drivers can allow location on Motive Driver App through thei...
How to Increase the Font Size in the Driver App or Fleet App
Audience Drivers Applies To Mobile Phone > Settings Introduction Drivers or Fleet Managers can change the font size of their Driver Ap...
Why can't I add & remove custom inspection reports?
Audience Drivers Applies To Driver App > Enterprise Plan Answer Adding and removing custom inspection reports feature is only available f...
What is Motive Card Hub in the Driver App?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Motive Cards Introduction A new Motive Card Hub is now available for cardholder...
Why does my driver's app switch to regular driving?
Audience Drivers, Fleet Admin, and Installers Applies To Driver's app Answer: Special duty statuses get reverted back if the vehicle i...
How to view logs with Ignored Drive Time using Driver App
Audience Drivers Applies To Driver App Introduction Motive now allows Fleet Admins to Ignore an incorrectly-recorded driving event usin...
How to edit print settings thorugh Driver Application
Audience Drivers Applies To Driver App Introduction Motive allows the users to edit the print settings on the Driver App for printing the...
How to edit Personal Conveyance to Yard Move or vice versa (Driver app)
Audience ELD enabled Drivers Applies To Driver App Introduction Like editing duty statuses, driver can also edit special duty status...
How can drivers see the PDF Log in the Motive app?
Audience Customer Support, Fleet Admins, Drivers Applies To Driver Mobile App Answer Drivers can easily access their PDF logs in the Moti...
Why are my logs not syncing to the web?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Driver App, Logs Answer If you are experiencing an issue with logs not syncing ...
Engine Synchronization Malfunction Code E on the Driver App
Audience Drivers Applies To Driver App > Logs Symptoms: Engine Synchronization Malfunction Code E on Driver App Driver sees engine sy...
Driver is unable to change Duty Status
Audience Drivers Applies To Driver App Symptom (s): Driver is unable to change Duty Status Application is stuck on the drive screen Driv...
How to change Yard Move/Personal Conveyance to Driving using Motive Fleet Dashboard
Audience Drivers, Fleet Admins, Fleet Managers, Other Applies To Fleet Dashboard Introduction The Motive Fleet Dashboard allows drivers a...