How to change Yard Move/Personal Conveyance to Driving using Motive Driver App
Audience Drivers, Fleet Admins, Fleet Managers, Other Applies To Driver App Introduction The Motive Driver App allows drivers and fleet a...
How to sign logs from computer
Audience Drivers Applies To Driver App > Logs Introduction The Motive Driver Dashboard allows the drivers to sign logs from the past 1...
How to read HoS clocks in Driver App
Audience Drivers Applies To Driver App Answer : Reading HoS clocks in Driver App The Driver App has four clocks that automatically calcul...
How to update Motive Driver App
Audience Drivers Applies To Driver App Introduction We are constantly working to improve the Motive Driver App and provide a great user e...
How to add Co-driver for Team driving in Driver App
Audience Drivers Applies To Driver App Introduction Motive (formerly Keeptruckin)’s team feature allows multiple drivers (up to 9 co-d...
How to connect mobile device to the Vehicle Gateway/ELD
Audience Drivers Applies To Mobile Device Introduction To connect your mobile device to the Motive Vehicle Gateway/ELD, you need to ensur...
Why can't I add & remove custom inspection reports?
Audience Drivers Applies To Driver App > Enterprise Plan Answer Adding and removing custom inspection reports feature is only available f...
What is Motive Card Hub in the Driver App?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Motive Cards Introduction A new Motive Card Hub is now available for cardholder...
How to view logs with Ignored Drive Time using Driver App
Audience Drivers Applies To Driver App Introduction Motive now allows Fleet Admins to Ignore an incorrectly-recorded driving event usin...
How can drivers see the PDF Log in the Motive app?
Audience Customer Support, Fleet Admins, Drivers Applies To Driver Mobile App Answer Drivers can easily access their PDF logs in the Moti...
Why are my logs not syncing to the web?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Driver App, Logs Answer If you are experiencing an issue with logs not syncing ...
Engine Synchronization Malfunction Code E on the Driver App
Audience Drivers Applies To Driver App > Logs Symptoms: Engine Synchronization Malfunction Code E on Driver App Driver sees engine sy...
How to change Yard Move/Personal Conveyance to Driving using Motive Fleet Dashboard
Audience Drivers, Fleet Admins, Fleet Managers, Other Applies To Fleet Dashboard Introduction The Motive Fleet Dashboard allows drivers ...
Does a co-driver need to be in on duty status while the other driver is driving?
Audience Fleet Managers, Drivers Applies To Driver App Answer If the co driver is in the passenger seat he must be On Duty. If the co dri...
How to add a Co-Driver from the Driver App?
Audience Drivers Applies To Logs not Required Driver App Introduction Motive Driver App allows drivers to add a co-driver for their trips...
How to perform pre-trip and post-trip vehicle inspection?
Audience Drivers Applies To Logs Not Required Driver App Introduction Drivers create inspections of their vehicles everyday through the...
How to send messages from the Driver App?
Audience Drivers Applies To Logs Not Required Driver App Introduction Drivers can send and receive messages via the Motive Driver app ...
How to view Safety Event details on the Driver App?
Audience Drivers Applies To Logs Not Required Driver App Introduction Safety on Driver App makes it easier for the drivers to stay upd...
What is Safety on the Driver App?
Audience Drivers Applies To Logs Not Required Driver App Introduction The Safety Hub is designed to help fleets identify risk and prev...
Can drivers change to Off Duty Status without adding a note?
Audience Drivers Applies To Driver App Answer No, a driver cannot change to Off-Duty status without adding a note. According to FMCSA/D...
How to set Waiting Time on 5th Line on Driver App
Audience Drivers Applies To Driver App Introduction Drivers can set their Waiting Time on the 5th Line on the Driver App in the WELL S...
How to rate the Motive Driver App
Audience Drivers Applies To Driver App Introduction Motive Driver App is designed to provide drivers an exceptional experience at...
How to Print the Logs (Android)
Audience Drivers Applies To Driver App Introduction Motive makes it easy for the driver to print up to two weeks of their logs directly f...
Upgrade your OS (Android)
Audience Motive Customers Applies To Android (OS) The minimum requirement for Android devices supported by the Motive (formerly Keeptruck...
How to view Off-Duty Clock in the Driver App and Fleet Dashboard
Audience Fleet Admins, Fleet Managers, Drivers Applies To Fleet Dashboard, Driver App Introduction Canada Off-Duty Clock is designed t...
How to defer off-duty hours
Audience Drivers Applies To Driver App Introduction Deferring hours allows a driver to reduce their off-duty time required on the curre...
How to accept/reject an assigned unidentified trip
Audience Drivers Applies To Driver App Introduction Fleet Managers and Fleet Admins can also assign an unidentified trip to the desired d...
How to setup automatic Motive app update on Android
Audience Drivers Applies To Driver App Introduction Keep your Motive Driver App up to date by turning on the Auto-Update feature on your ...
How to set up a secondary cycle
Audience Drivers Applies To Driver App > Settings > Cycle Rules Introduction Motive (formerly Keeptruckin) allows drivers to set up and r...
How to use Night Mode in Motive Driver App
Audience Drivers Applies To Driver App Introduction When using the Motive (formerly Keeptruckin) Driver App to record your hours of servi...