How to connect/pair mobile device to Vehicle Gateway (ELD)
Audience Drivers Applies To Mobile Device Introduction To connect your mobile device to the Motive Vehicle Gateway (ELD), you need to ens...
How to update Motive Driver App
Audience Drivers Applies To Driver App Introduction We are constantly working to improve the Motive Driver App and provide a great user e...
How to read HOS clocks in Driver App
Audience Drivers Applies To Driver App Answer: Reading HOS clocks in Driver App The Driver App has four clocks that automatically ca...
How to change Yard Move/Personal Conveyance to Driving using Motive Driver App
Audience Drivers, Fleet Admins, Fleet Managers, Other Applies To Driver App Introduction The Motive Driver App allows drivers and fleet a...
How a driver can sign logs older than 14 days?
Audience Drivers Applies To Driver App > Logs Introduction The Motive Driver App allows the drivers to sign logs from the past 14 days....
How to add Co-driver for Team driving in Driver App
Audience Drivers Applies To Driver App (Version 44-66) Introduction Motive's team feature allows multiple drivers (up to 9 co-drivers)...
Is it possible to re-enable Wi-Fi after reaching the 6GB threshold?
Audience Fleet admins, Fleet Managers Applies To Fleet Dashboard Answer: Wi-Fi cannot be re-enabled after reaching the 6GB usage li...
Can the Inspection Form be removed Permanently from the Fleet Dashboard??
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer No, it cannot be removed from the Fleet Dashboard permane...
Does Motive Reset Passwords for Customers?
Audience Fleet Admin, Managers, Drivers Applies To Driver App, Fleet App, Fleet Admin Dashboard Answer No, Motive does not reset password...
How to report a bug from Driver App
Audience Drivers Applies To Driver App Introduction Motive’s built-in bug reporting feature helps the drivers to report a bug or request an...
How to Get Rid of Red Dot on Notifications on Driver App
Audience Drivers Applies To Driver App Introduction This article will show you how to get red of the red dot on the Notifica...
Red dot on three lines (hamburger icon) in Drivers App
Audience Drivers Applies To Driver App Symptoms: A red dot appears on the three lines (hamburger icon) in the top left corner of t...
Can Fleet Admin add vehicle inspection from Fleet Dashboard?
Audience Fleet Admin Applies To Fleet Dashboard Answer: Vehicle Inspection can only be done from the driver app. However, It can be viewe...
Does Force Logout Erase Unsaved Data?
Audience Drivers, Fleet Admins Applies To DriverApp Answer Any unsaved data might get deleted if the Driver App is Forced Log Out...
Can a free app user edit his logs older than 14 days?
Audience Drivers Applies To Driver App Answer Unfortunately, free app users can not edit their logs older than 14 days. They ne...
How to remove Co-Drivers from Driver App
Audience Drivers Applies To Driver App Introduction Motive enables the Drivers to add a maximum of 9 Co-Drivers in the Driver App for dri...
How to use Documents feature in the Driver App
Audience Drivers Applies To Driver App Introduction The documents feature in the Motive Driver App allows users to create necessary docum...
Can drivers access wifi password?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard Answer No, Motive Drivers cannot access the Wi-Fi hotspot password. Onl...
How to complete an available Walkthrough on the Driver App
Audience Driver Applies To Driver App Introduction Driver Walkthrough helps you consolidate your daily tasks into a single workflow with...
How to change odometer from driver app
Audience Driver Applies to Driver App Introduction: Drivers can change their odometer reading Scale from the driver app Steps: 1. Log...
Driver unable to select vehicle (Unable to see "No Vehicle" Option)
Audience Drivers Applies To Motive Driver App Symptom: Driver is unable to select vehicle Driver does not see No vehicle option Cause: I...
Can drivers change their duty status while Driving?
Audience Drivers Applies To Driver App Answer No, the drivers cannot change their duty status while being in drive mode. VG automatic...
Can I bulk approve/ reject log edits on Driver App
Audience Driver Applies To Driver App Answer No, you have to view each log edit one by one and approve/reject it Related Conte...
How to edit Time Zone from Driver's App
Audience Drivers Applies To Driver App Introduction If you want to change your time zone from the driver's app. You can do it by followin...
How to access Motive Live Chat using Driver App
Audience Drivers Applies To Driver App > Help & Support Introduction Motive enables Drivers to access the Live Chat for their queries usi...
How can a driver download logs older than 14 days?
Audience Drivers Applies To Driver App > Logs Introduction The Motive Driver App allows the drivers to download logs from the past 14 day...
How to view DOT Reference Card from the Driver App
Audience Drivers Applies To Driver App Introduction Motive enables the Drivers to view the DOT Reference Card using the Driver App. St...
Can 30 minute break be taken on ON duty status?
Audience Drivers, Fleet Admins Audience Driver App, Fleet dashboard Answer: Yes, it can be taken on either ON duty status, sleeper bert...
Personal Conveyance turns off automatically
Audience Drivers Applies to Driver App Symptoms Personal Conveyance automatically turns off on motive driver app once the vehicle stops. C...
How to navigate to fuel stations using Savings Finder in Driver App
Audience Drivers Applies To Driver App > Savings Finder Introduction Motive cardholders get discounts and the best fuel prices at vario...