How to connect/pair mobile device to Vehicle Gateway (ELD)
Audience Drivers Applies To Mobile Device Introduction To pair your mobile device to the Motive Vehicle Gateway (ELD), you need to ensure...
How to update Motive Driver App
Audience Drivers Applies To Driver App Introduction We are constantly working to improve the Motive Driver App and provide a great user e...
How to Read & View HOS clocks in Driver App
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How to change Yard Move/Personal Conveyance to Driving using Motive Driver App
Audience Drivers, Fleet Admins, Fleet Managers, Other Applies To Driver App Introduction The Motive Driver App allows drivers and fleet a...
How a driver can sign logs older than 14 days?
Audience Drivers Applies To Driver App > Logs Introduction The Motive Driver App allows the drivers to sign logs from the past 14 days....
How to enable Texas 70/7 oil and gas cycle rule and waiting time exception
Audience Drivers Applies To Driver App > Logs Introduction Motive supports the oil and gas cargo type specifically designed for fleets ...
How to enable Notification Alerts sound in Android devices for Motive Driver App
Audience Fleet Admins, Drivers Applies To Driver App Introduction Drivers are not receiving notification alert sounds on their Android de...
What is Driver Capture?
Audience Drivers Applies To Driver App Introduction In some vehicles, the Dashcam may be difficult for Drivers to reach, making it inconv...
Why can't I assign driving to someone when they are on an existing trip?
Audience Drivers, Fleet Managers Applies To Driver App, Fleet Dashboard Answer Trips can’t be assigned while the vehicle is in motion. ...
Can a Driver have the Motive App installed on both their phone and tablet at the same time?
Audience Drivers Applies To Driver App Answer Users/Drivers can only log in on one device at a time. Logging in on another device automa...
Can the Driver App work without a subscription?
Audience Drivers Applies To Driver App Answer Yes, the Driver App can work without a subscription. You can sign up for the app for free a...
What will happen if Custom Driver Hub Template is deleted and Drivers are Assigned to it?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Driver App/Web Dashboard Answer: If a Driver Hub Template for Log Drivers i...
Can Motive Employees Edit Logs on our Behalf
Audience Drivers, Fleet Admins Applies To Driver App, Fleet Dashboard Introduction: Motive Employees are often reached out by Fleet Admin...
Yard Move turns off automatically
Audience Drivers Applies to Driver App Symptom Yard Move turn off automatically when driver stops the vehicle. Cause Once the vehicle ...
Why is signature not saving on the Motive Driver app?
Audience Drivers Applies To Motive Driver App Answer It is product behavior of the mobile app that whenever a driver logs out and logs ...
How to Switch Languages in the Driver App for IOS
Audience Drivers Applies To Driver App Introduction Driver App is designed smartly to cater to the needs of Drivers speaking various lang...
Is there any speeding limit on Yard move in USA
Audience Fleet admins, Drivers Applies To Driver App Answer: There is no speeding limit on yard move in the USA. For drivers operating in...
How to enable agricultural exception using the Driver App?
Audience Drivers Applies To Drivers<ELD Required Introduction Motive now provides fleet admins with the ability to enable the agriculture...
Is it possible to re-enable Wi-Fi after reaching the 6GB threshold?
Audience Fleet admins, Fleet Managers Applies To Fleet Dashboard Answer: Wi-Fi cannot be re-enabled after reaching the 6GB usage li...
Can the Inspection Form be removed permanently from the Fleet Dashboard?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer No, it cannot be removed from the Fleet Dashboard permane...
Does Motive Reset Passwords for Customers?
Audience Fleet Admin, Managers, Drivers Applies To Driver App, Fleet App, Fleet Admin Dashboard Answer No, Motive does not reset password...
How to change duty status from driving to on-duty
Audience Drivers Applies To Driver App Introduction: To switch from ELD-recorded driving status to On-Duty status when a vehicle is stat...
How to enable or disable Audible Notifications of the Driver App for iOS devices
Audience Drivers Applies To Driver App Introduction Take control of the Driver App notification experience by toggling the Audible Noti...
How to report a bug from Driver App
Audience Drivers Applies To Driver App Introduction Motive’s built-in bug reporting feature helps the drivers to report a bug or request an...
How to Get Rid of Red Dot on Notifications on Driver App
Audience Drivers Applies To Driver App Introduction This article will show you how to get red of the red dot on the Notifica...
Device Time Incorrect (iOS)
Audience Drivers Applies to Driver App Symptom When logging into the Driver App, the driver receives a prompt saying incorrect device tim...
Red dot on three lines (hamburger icon) in Drivers App
Audience Drivers Applies To Driver App Symptoms: A red dot appears on the three lines (hamburger icon) in the top left corner of t...
Can Fleet Admin add vehicle inspection from Fleet Dashboard?
Audience Fleet Admin Applies To Fleet Dashboard Answer: Vehicle Inspection can only be done from the driver app. However, It can be viewe...
Does Force Logout Erase Unsaved Data?
Audience Drivers, Fleet Admins Applies To DriverApp Answer Any unsaved data might get deleted if the Driver App is Forced Log Out...
Can a free app user edit his logs older than 14 days?
Audience Drivers Applies To Driver App Answer Unfortunately, free app users can not edit their logs older than 14 days. They ne...