Report and Manage FedEx KIs
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard, Reports, AI Dashcam Report and Manage FedEx KIs What are FedEx's KEY IN...
How to turn off safety videos in the Driver app?
Audience: Fleet Admin, Fleet ManagerApplies To: Smart Dashcam, AI Dashcam Introduction: For customers on the Pro or Enterprise subscription plan, F...
Can drivers view dashcam videos from driver app?
Audience Drivers, Fleet Admins Applies To Smart Dashcam, AI Dashcam Solution No, drivers cannot view dashcam videos from the...
Excessive In-cab Alerts for Speeding
Audience Fleet Admin, Fleet Managers Applies to Fleet Dashboard > Admin Symptom(s): Drivers report excessive in-cab alerts generated thou...
How many times can I request a live Dashcam video?
Audience Fleet Managers, Fleet Admins Applies To AI Dashcam Answer You can request a live Dashcam video as many times as you want. Keep i...
How to view Safety Events with Driver Privacy mode enabled
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Safety > Events Introduction Motive addresses Driver Privacy concerns ...
Can I see Live Images of the Driver in Driver Privacy Mode?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Fleet View > Vehicle Answer No, if the Driver-facing camera has been ...
How to view Dashcam Detail Report?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Reports Introduction The Dashcam Detail Report gives you details of al...
How to view driver safety performance
Introduction The Drivers tab provides a quick view of driver performance across each of the 4 behavior types. Here is how you can utilize this tab:...
What is the difference between an Assigned and Permitted Safety Coach?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Safety Answer While both assigned coaches and permitted coaches c...
How to Assign a Safety Coach to a Driver?
Audience Fleet Admins Applies To Fleet Dashboard > Safety Introduction This feature allows Fleet Admins to formally assign a safety co...
Smart Dashcam In-cab Alerts
Introduction Smart Dashcam provides notifications and alerts related to unsafe driving behavior for you drivers. How Smart Dashcam Alerts Help Yo...
How to get vehicle location and speed details
Audience Fleet Admin Applies To Vehicle Gateway, Dashcam Introduction Fleet admins can retrieve vehicle location and speed details along...
How can I get Dashcam footage for a specific date?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Safety Answer Fleet Admins and Managers can request the Dashcam footag...
How to view Driver Safety Performance report
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction With the Driver Safety Performance report, track drivers’ s...
How to use speed limit editor to update invalid speeding events?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Safety Introduction Fleet Admins/Fleet Managers use Speed Limit Edi...
Dashcam Manual Video Retrieval
Issue In scenarios, where dashcam videos can't be recalled successfully due to vehicle being damaged or dashcam not getting power due to accident...
How to edit a Smart Trip Match Driving (D) event to Personal Conveyance (PC) or Yard Move (YM)
Audience Drivers Applies To Motive Driver App, Compliance Logs Introduction Motive’s Smart Trip Match uses advanced AI technology to matc...
How to view Fleet Admin dashboard on cell phone?
Audience Fleet Admins Applies To Fleet Dashboard Introduction You can view your fleet admin dashboard, from your cell phone as well...
Re-pairing / Reconnecting the Dashcam
Audience Fleet Admins, Drivers Applies To Motive Dashcams Symptoms: Repairing/Reconnecting the Dashcam My Vehicle Gateway is not connec...
How to get telematics details for safety events?
Audience Fleet Admins Applies To Fleet Dashboard > Safety Introduction Fleet Admins can retrieve safety event videos and key informat...
How to dispute or challenge safety events?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer You cannot dispute or challenge safety events (braking, closed fo...
How to check the Live Location of a vehicle
Audience Fleet Admins Applies To Fleet Dashboard > Fleet View > Vehicles Introduction Once the vehicle is on the move, Fleet Admins and F...
How long are the video events available on Motive?
Audience Fleet Managers Applies To Fleet Dashboard Answer By default, Motive retains your Compliance, Safety (including video safety even...
How to enable Event Severity
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin > Company Introduction Event Severity automatically assigns a se...
How to view your dashcam video side-by-side?
Audience Fleet Managers Applies To Smart Dashcam, AI Dashcam Introduction For events captured with a dual-facing dashcam, customers can n...
What are unsafe behaviors?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Answer The Motive AI and Smart Dashcams detect unsafe driving behavior...
What is Driver Safety Profile?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Safety > Drivers Introduction The Driver Safety Profile gives Fleet ...
How to report security vulnerabilities in Motive products?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Fleet Dashboard, Fleet App, Driver App Answer As the leading ELD and Fleet Mana...
How to view Distracted events on Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Safety > Events Introduction Distracted Driving is counted as one of t...