How to enable coaching option? (Coaching Greyed-out)
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Fleet users Introduction By default, the coaching option is disabled (greyed...
Why are the videos still in processing/pending status?
Audience Fleet Manager Applies to Dashcam Answer The remote video recall process allows you the mobility to request videos from the dashc...
What are "NA" Severity Events?
Audience Fleet Managers Applies to Safety Introduction Driver Performance Events or Safety events are often generated at an unreasonable ra...
Is it possible for the Vehicle Gateway to stop triggering the trips made by mechanics as unidentified within few miles radius?
Audience Fleet Admins Applies to Vehicle Gateway / ELD Answer: There is no such functionality to stop the gateway from triggering for ...
Unable to refresh image from Omnicam
Audience Fleet Admin Applies To Omnicam Symptom(s): Not able to refresh the image from Omnicam Cause: Omnicam is not powered On Eng...
How to Unpair Camera from a Vehicle on the dashbord.
Audience Fleet Managers, Fleet Admins Applies To Admin Dashboard Introduction If the Camera is disconnected from the vehicle but is st...
What Driver Identification Methods are used by Motive?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Fleet Dashboard, Driver App Introduction Motive uses multiple methods to identi...
How to share dashcam videos externally?
Audience: Fleet Managers, Fleet Admins Related To: Fleet Dashboard Introduction: Sometimes, users like to see videos of certain incident...
How to search for Historical Vehicle Activity
Audience Fleet Admins Applies To Fleet Dashboard > Fleet View Introduction Motive allows you to search for historical vehicle activity...
How does Motive get the speed limit data?
Audience Fleet Admins, Fleet Managers Applies to Fleet Dashboard, Safety Answer: Motive gets the speed limit data through a third party ...
How to view Fleet DRIVE Score Report on Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Safety Introduction Utilize the Fleet DRIVE Score Report to track the ...
How to view the Driver DRIVE Score Report
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Safety Introduction Utilize the Driver DRIVE Score Report to track Dri...
Request video feature not available
Audience: Fleet Managers, Fleet Admins Applies To Fleet Dashboard Symptom(s): User is not able to see Request video feature on the dashb...
How to view Group DRIVE Score Report on Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Reports Introduction Utilize the Group DRIVE Score Report to track Gro...
How to Dismiss safety events
Audience Fleet Managers, Fleet Admin Applies To Fleet Dashboard > Safety Introduction Fleet Admins and Fleet Managers can use the Fleet D...
What is ''Image refresh limit exceeded'' error when I try to refresh dashcam image?
Audience Fleet Admin, Fleet Manager Applies To Dashcam, Safety Answer There is a default setting where the Dashcam count for image re...
How to filter geofence on fleet dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Fleet View Symptoms: Wanted to filter geofence on the fleet dashboa...
How to Change the Storage Capacity of the Dashcam
Audience: Fleet Admins, Fleet Managers Applies To: Safety and Dashcams Answer: Many times, the Fleet Managers reach out to get a video of a...
How to view Assigned Safety Coach
Audience Fleet Admins Applies To Fleet Dashboard > Safety Introduction Motive allows Fleet Admins to view the assigned coaches from Sa...
How to enable Dashcam In-cab Alerts for a Vehicle?
Audience Fleet Admin Applies to Smart Dashcam, AI Dashcam Introduction: Fleet Admins can also enable the in-cab alerts for an individual ...
How to Download Requested Videos from the Dashboard
Audience: Fleet Managers, Fleet Admins Related To: Fleet Dashboard Introduction: Sometimes, users like to see videos of certain inci...
What is the use of AI Omnicam’s colored wires?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer The Motive AI Omnicam comes with three types of wires that are differ...
Can I reassign my AI Omnicam to any other vehicle?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer Yes, the Motive AI Omnicam can be reassigned to any other vehicle onc...
How does my AI Omnicam interact with my Dashcam?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer AI Omnicam in combination with Dashcam provides complete 360-degree v...
How can I maintain the AI Omnicam?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer Following are some key points that can help you maintain the AI Omnica...
What do the different LED light behaviors mean on my AI Omnicam?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer The AI Omnicam displays white LED light. Here’s what different states ...
How can I change the FOV (field of view) of my AI Omnicam after it has been installed?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer Once the AI Omnicam is securely installed to the mount and vehicle, y...
How can I test the mounting location before installing the AI Omnicam on my vehicle?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer Motive allows you to temporarily install your AI Omnicam and test its...
Where should I mount my AI Omnicam?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer Motive suggests mounting the AI Omnicam at the cowl, door, rear, or c...
How to reset AI Omnicam
Audience Fleet Managers, Fleet Admins, Drivers Applies To AI Omnicam Introduction Motive enables the Fleets to reset the AI Omnicam if it...