What is a Motive Card?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Card Introduction Motive Cards comes with an integrated credit card ...
What is a Fuel type mismatch?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Cards Introduction Transactions are flagged as Fuel type mismatch when t...
How to enable Auto decline Vehicle & spend location mismatch feature
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction Restricting transactions when the vehicle ...
How to disable Auto-decline Settings for specific Cards in the Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Cards Introduction Limiting transactions to when the vehicle is away f...
How does Auto-decline Vehicle & spend location mismatch work?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Cards Introduction When a transaction is auto-declined, both Fleet Manag...
What are Mobile-Based Card Unlock and Auto-Decline security settings for Motive Cards?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Cards Introduction Motive offers robust security settings for the Motiv...
How to enable/disable Mobile-based card unlock for Motive Cards assigned to vehicles
Audience Fleet Managers, Fleet Admins Applies To Motive Cards Introduction In areas with poor internet connectivity, Drivers may struggle...
What does a commercial Motive Card look like from the front and back?
Audience Fleet Managers Applies To Fleet Dashboard, Motive Cards Answer A commercial Motive Card, designed for business use, typically lo...
How can I view the list of Frozen cards on my Motive Dashboard?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer 1. Log in to the Fleet Dashboard and click the Admin icon at the ...
How can I view the list of locked cards on my Motive Dashboard?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer 1. Log in to the Fleet Dashboard and click the Admin icon at th...
How to manage Motive Card on the go using Motive Fleet App?
Audience Fleet Managers, Fleet Admins Applies To Fleet App Introduction Fleet Managers and Fleet Admins can manage Motive Card on the...
Can a Driver see all historical transactions performed against a reassigned card?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer No, if a Motive Card is currently assigned to a Driver but was prev...
Will an existing Motive Card transaction be mapped to the original assignee or a new assignee?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer All existing transactions (pending/authorized/declined/refunded/dis...
What happens to my Motive Card’s Spend Controls when it’s reassigned?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer When a Motive Card is being reassigned to a different Driver or veh...
Is there a limit on how often a Motive Card can be unassigned and reassigned?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer No, there is no limit on the number of assignments and reassignment...
Can a deactivated Motive Card be unassigned & reassigned?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer No, a deactivated Motive Card can’t be unassigned and reassigned an...
What are the Motive Card statuses in which unassign or reassignment actions are allowed?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer An active, frozen, or locked card can be unassigned and reassigned....
Can a customized/personalized Motive Card be unassigned and reassigned?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer Yes. However, when a customized card is reassigned, a warning is sho...
What are the default security measures taken for a reassigned Motive Card?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer When a Motive card is reassigned to a new Driver or vehicle, Motive...
How to view unassigned Motive Cards on Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin Introduction The article explains the updated list view under ...
How to unassign Motive Card from Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin Introduction The task of managing frozen cards when Drivers or...
How much is the customer paying back in interest for using the card?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Cards Answer: No, the Motive fuel card has zero transaction fees for ...
How can I view my previous deactivated cards on the Dashboard?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer 1. Log in to the Fleet Dashboard and click the Admin icon at the ...
Why my Motive Card invoice is more than my spent in the cycle?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer The invoice for the motive card is based on the transactions poste...
What is the cost for lost or replacement fuel cards? What is the turn-around time?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer The Motive Card has no costs/fees. It is free to issue new cards ...
Why the rebates are not applied on my transaction?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer Sometimes rebates may not be applied to a transaction due to various...
How to reassign Motive Card from Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Motive Card Introduction This article explains how to use the new feature update to ...
What is Fuel level & spend mismatch?
Audience Fleet Managers, Fleet Admins Applies To Motive Card Introduction The Fuel level & spend mismatch feature flags transact...
Why do fuel stations commonly place pre-authorization holds on cards, and what is the typical amount of the hold?
Audience Drivers Applies To Motive Card Answer Fuel stations commonly place a pre-authorization hold on the card to ensure that there are...
Is there a method for Motive Card users to bypass the AFD $500 limit?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Motive Card Answer The $500 limit at Automated Fuel Dispensers (AFDs) is not ...