Can I assign logs to the Logs not Required driver?
Audience Fleet Managers Applies To Fleet Dashboard Answer Yes, Fleet Admins can assign logs to Logs not Required drivers from the Mot...
Can I change a driver from Logs Not Required to ELD?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Answer A driver account made as Logs not Required can’t be ch...
Why am I unable to assign a vehicle to driver with Electronic logbook?
Audience Fleet Admins Applies To Fleet Dashboard > Fleet View Answer You can only assign vehicles to exempt drivers as they exempted from...
How to check if Wi-i hotspot is disabled
How to View Support articles in French
How to view Support articles in Spanish
My Vehicle Gateway has Code 1 issue
Audience Fleet Admins Applies To Vehicle Gateway Symptom(s): Vehicle Gateway has Code 1 issue Vehicle Gateway has Code 1 displayed. ...
My Vehicle Gateway has Code 2 issue
Audience Fleet Admins Applies To Vehicle Gateway Symptom(s): Vehicle Gateway has Code 2 issue Vehicle Gateway has Code 2 displayed. C...
My Vehicle Gateway shows Code P issue
Audience Fleet Admins Applies To Vehicle Gateway Symptom(s): Vehicle Gateway has Code P issue Vehicle Gateway has Code P displayed. C...
My Vehicle Gateway has Code R issue
Audience Fleet Admins Applies To Vehicle Gateway Symptom(s): Vehicle Gateway has Code R issue Vehicle Gateway has Code R displayed. C...
My Vehicle Gateway has Code L issue
Audience Fleet Admins Applies To Vehicle Gateway Symptom(s): Vehicle Gateway has Code L issue Vehicle Gateway has Code L displayed. C...
GPS is not working
Audience Fleet Managers, Fleet Admins Applies To GPS Symptoms GPS is not performing well Cause Placement issues Solution Follow t...
What is Motive's Identifier Number?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Answer Motive provides every company with a unique Identifier Number or ...
Is vehicle type/size required for Engine-Off Recording?
Audience Fleet Admins Applies To Fleet dashboard > Admin > Vehicle Answer No. Our system automatically identifies the type of vehicle t...
What if a driver uses the Deferral of Hours feature?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Fleet Dashboard, Driver App, Fleet App Answer If the driver is using the Deferr...
Accidentally Signed Up as Dispatcher or Fleet Manager
Audience Fleet Manager, Fleet Admin Applies To Fleet Dashboard Issue I accidentally signed up for the wrong type of account. Solution ...
How can I Enable Company Switcher feature?
To enable the company switcher feature and navigate between different business units fromMotive Fleet Dashboardplease contact your Customer Success...
Why are the Engine-Off Recording times different?
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Vehicle Answer The reason for the difference in recording times is that la...
How do I set up a fleet management account if I have a driver account already?
Audience Drivers Applies To Fleet Dashboard Answer Only one account can be made on a single email address. You need a new email address t...
Not receiving my monthly KI report
Audience Fleet Admins, Fleet Managers Applies To AI Dashcam Symptom : Not receiving monthly KI report Fleet Admins are unable to receive ...
How to use Motive chat assistant
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Introduction The Motive Chat Assistant is an AI-powered chatbot that is ...
How to redeem Motive Referral Gift Cards
Introduction Motive lets you earn money every time you refer a new customer to Motive or if you have been referred by someone. You don’t have to be...
What is the Difference Between a Fleet Manager and an Admin?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Fleet Managers have selective access to the Fleet Dashboar...
GPS is not working
Audience Fleet Managers, Fleet Admins Applies To GPS Symptoms: GPS is not working GPS is not performing well Cause Placement issues ...
How to approve driver’s request
Audience Fleet Admin Applies To Fleet Dashboard Introduction When a driver creates a driver profile on Motive Driver App, a request i...
Will Engine-Off Recording drain vehicle battery?
Audience Fleet Admins Applies To Fleet dashboard > Admin > Vehicles Answer Engine-off Recording is designed to avoid draining vehicl...
How to return Hardware
Audience Fleet Managers, Fleet Admins Applies To Motive Hardware Answer Contact support with the reason about the hardware return. Yo...
How to return Hardware
Who is Motive?
Motive is a San Francisco-based company that serves more than one million drivers and over 100,000 businesses that power the physical economy by eq...
What are the recommended devices for Motive products?
Audience Drivers Applies To Driver App Answer Are you wondering which devices support Motive? Motive is compatible with most devices t...