How to contact Motive support / customer service
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Support Introduction Do you have any questions or co...
How to use Motive chat assistant
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Introduction Jump to Steps: Using Motive chat assistant The Motive Ch...
How can I view Support articles in Spanish
How to view Motive Support articles in French
What is RMA (Return Merchandise Authorization)?
Audience Fleet Admins, Fleet Managers Applies To Vehicle Gateway, AI Dashcam, Smart Dashcam, Cables, Asset Gateways Introduction RMA is R...
What are the recommended devices for Motive products?
Audience Drivers Applies To Driver App Answer Are you wondering which devices support Motive? Motive is compatible with most devices t...
Can I assign logs to the Not Required driver?
Audience Fleet Managers Applies To Fleet Dashboard Answer Yes, Fleet Admins can assign logs to Not Required Drivers from the Motive A...
What is the Difference Between a Fleet Manager and an Admin?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Fleet Managers have selective access to the Fleet Dashboar...
How to redeem Motive Referral gift card
Audience Fleet Managers, Fleet Admins Applies To Motive Card Introduction Motive lets you earn money every time you refer a new customer ...
What is Motive's Identifier Number?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Answer Motive provides every company with a unique Identifier Number or ...
What is Tracked/Not Tracked in Audit Logs?
Audience Fleet Admins Applies To Fleet Dashboard Answer Through the Audit Log feature, Fleet Admins can track and audit changes made ...
What is Audit Log on Motive Dashboard
Audience Fleet Admins Applies To Fleet Dashboard Introduction Motive Dashboard now unlocks a key functionality, enabling Fleet Admin...
How to access and filter Audit Log on Fleet Dashboard
Audience Fleet Admins Applies To Fleet Dashboard Introduction The Audit Log feature helps Fleet Admins keep track of activities perfo...
Which roles have access to the Audit Log on the Motive Dashboard?
Audience Fleet Admins Applies To Fleet Dashboard Answer The Audit Log is accessible by default to all Fleet Admins on the Motive Dashb...
How to Download the Network XHR File?
Audience Fleet Admins/Managers Applies To Fleet Admin Dashboard Introduction: The XHR file can be used to request data from a web server....
How to add New Asset Type on the Fleet Dashboard
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Assets Introduction Fleet Admin Dashboard allows Fleet Admins to add a new A...
How to Share Live Location from Fleet Dashboard using Mobile Phone Browser
Audience Fleet Admin, Fleet Managers Applies to Fleet Dashboard > Fleet View Introduction Fleet Admins and Fleet Managers can enhanc...
How to check Secondary Cycle for a Driver on the Admin Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Fleet Admins can check the primary and secondary cycl...
Cable-3034 Physical layer
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer: The engineering team requires Physical layer pictures d...
How to access WIFI Usage Summary Report ?
Audience Fleet Admins & Fleet Managers Applies to Fleet Dashboard > Reports Introduction The article guides Fleet Admins and Managers ...
How do I navigate Product and Platform Settings in Admin 2.0
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer The new Admin 2.0 experience makes it faster and more intuitive t...
How To Download And Export Vehicle Gateway Details Report (CSV).
Audience Fleet Admins and Fleet managers Applies to Fleet Management Introduction For any fleet admins/managers looking to download and...
How To View Vehicle Gateway Details In The Dashboard.
Audience Fleet Admins and Fleet managers Applies to Fleet Management Introduction For any fleet managers looking to view vehicle gatewa...
How do I get access to the Motive Support Portal?
Audience Fleet Admins, Fleet Managers (Medium to large size fleets), Drivers Applies To Fleet Dashboard Answer For Drivers: Reach out...
Unable to Extract Reports Zip File
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Symptoms You have downloaded the dispatch summary report, but you are ...
How to download Activated/Deactivated Drivers Detail Report (CSV)
Audience Fleet Admins, Fleet Managers Applies to Fleet Dashboard > Reports Introduction Follow the steps in this article to download the ...
Unable to use same email as Fleet User and Driver
Audience Fleet Admin Applies To Fleet Dashboard > Admin Symptoms: Fleet Admin Unable to Add a Driver with Admin email An email addre...
OBD Vehicle Physical Layer Pictures
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer : The engineering team requires Physical layer pictures ...
How to view Asset Gateway's Firmware Version on the Fleet Dashboard
Audience Fleet Admin/ Manager Applies To Fleet Dashboard Introduction It is essential for the Fleet Admins to know if their Asset Gateway...
How to download HAR file incase of Support Request related to errors on the Fleet Dashboard
Audience Fleet Admins Applies to Fleet Dashboard Introduction If you encounter issues on the Fleet dashboard, please follow the instructi...