How to contact Motive support / customer service
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Support Introduction Do you have any questions or co...
How to use Motive chat assistant
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Introduction Jump to Steps: Using Motive chat assistant The Motive Ch...
How can I view Support articles in Spanish
How to view Motive Support articles in French
What is RMA (Return Merchandise Authorization)?
Audience Fleet Admins, Fleet Managers Applies To Vehicle Gateway, AI Dashcam, Smart Dashcam, Cables, Asset Gateways Introduction RMA is R...
What are the recommended devices for Motive products?
Audience Drivers Applies To Driver App, Fleet App Answer Are you wondering which devices support Motive? Motive is compatible with mos...
Can I assign logs to the Not Required driver?
Audience Fleet Managers Applies To Fleet Dashboard Answer Yes, Fleet Admins can assign logs to Not Required Drivers from the Motive A...
What is the Difference Between a Fleet Manager and an Admin?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Fleet Managers have selective access to the Fleet Dashboar...
How to view changes made to the Motive Dashboard via Public API?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard Introduction Audit Log allows Fleet Admins to track changes made via the Publi...
How to view more Points of Interest on Fleet View Maps
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Fleet View Introduction Fleet View in the Fleet Dashboard allows Fle...
Vehicle Gateway Not Recording Drive Time
Audience Drivers, Fleet Admins Applies To Vehicle Gateway Description: This SOP is to be followed when customers using the Motive Vehicle...
Group filter relocation on Motive Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction The group filter on the Motive Fleet Dashboard is available...
How can I fix the regulation mode of a vehicle?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer Always specify the correct regulation mode: Double-check the re...
Why can’t regulation status be updated in bulk?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer Bulk updates Bulk updates of vehicle regulation modes are not al...
How to manage vehicle regulation mode
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction The article contains the instructions for managing vehic...
What is Tracked/Not Tracked in Audit Logs?
Audience Fleet Admins Applies To Fleet Dashboard Answer Through the Audit Log feature, Fleet Admins can track and audit changes made ...
What is Audit Log on Motive Dashboard
Audience Fleet Admins Applies To Fleet Dashboard Introduction Motive Dashboard now unlocks a key functionality, enabling Fleet Admin...
How to access and filter Audit Log on Fleet Dashboard
Audience Fleet Admins Applies To Fleet Dashboard Introduction The Audit Log feature helps Fleet Admins keep track of activities perfo...
Which roles have access to the Audit Log on the Motive Dashboard?
Audience Fleet Admins Applies To Fleet Dashboard Answer The Audit Log is accessible by default to all Fleet Admins on the Motive Dashb...
How to Download the Network XHR File?
Audience Fleet Admins/Managers Applies To Fleet Admin Dashboard Introduction: The XHR file can be used to request data from a web server....
How to add New Asset Type on the Fleet Dashboard
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Assets Introduction Fleet Admin Dashboard allows Fleet Admins to add a new A...
How to Share Live Location from Fleet Dashboard using Mobile Phone Browser
Audience Fleet Admin, Fleet Managers Applies to Fleet Dashboard > Fleet View Introduction Fleet Admins and Fleet Managers can enhanc...
How to check Secondary Cycle for a Driver on the Admin Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Fleet Admins can check the primary and secondary cycl...
Cable-3034 Physical layer
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer: The engineering team requires Physical layer pictures d...
How to access WIFI Usage Summary Report?
Audience Fleet Admins & Fleet Managers Applies to Fleet Dashboard > Reports Introduction This article is designed to help Fleet Admins...
How do I navigate Product and Platform Settings in Admin 2.0
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer The new Admin 2.0 experience makes it faster and more intuitive t...
How do I get access to the Motive Support Portal?
Audience Fleet Admins, Fleet Managers (Medium to large size fleets), Drivers Applies To Fleet Dashboard Answer For Drivers: Reach out...
Unable to Extract Reports Zip File
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Symptoms You have downloaded the dispatch summary report, but you are ...
How to download Activated/Deactivated Drivers Detail Report (CSV)
Audience Fleet Admins, Fleet Managers Applies to Fleet Dashboard > Reports Introduction Follow the steps in this article to download the ...
Unable to use same email as Fleet User and Driver
Audience Fleet Admin Applies To Fleet Dashboard > Admin Symptoms: Fleet Admin Unable to Add a Driver with Admin email An email addre...