Who is Motive?
Motive is a San Francisco-based company that serves more than one million drivers and over 100,000 businesses that power the physical economy by eq...
How to contact Motive support / customer service
Introduction Do you have any questions or concerns about your Motive products or services? Are you stuck on an issue? There are...
How to use Motive chat assistant
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Introduction Jump to Steps: Using Motive chat assistant The Motive Chat...
How can I view Support articles in Spanish
How to view Motive Support articles in French
What is RMA (Return Merchandise Authorization)?
Audience Fleet Admins, Fleet Managers Applies To Vehicle Gateway, AI Dashcam, Smart Dashcam, Cables, Asset Gateways Introduction RMA is R...
What are the recommended devices for Motive products?
Audience Drivers Applies To Driver App Answer Are you wondering which devices support Motive? Motive is compatible with most devices t...
Can I assign logs to the Logs not Required driver?
Audience Fleet Managers Applies To Fleet Dashboard Answer Yes, Fleet Admins can assign logs to Logs not Required drivers from the Mot...
What is the Difference Between a Fleet Manager and an Admin?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Fleet Managers have selective access to the Fleet Dashboar...
How to redeem Motive Referral gift card
Audience Fleet Managers, Fleet Admins Applies To Motive Card Introduction Motive lets you earn money every time you refer a new customer ...
What is Motive's Identifier Number?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Answer Motive provides every company with a unique Identifier Number or ...
How to Troubleshoot a Payment Decline?
Audience Fleet Managers Applies To Fleet Dashboard > Fleet View Answer If your payment keeps getting declined, there could be multip...
How do you show a fault has been corrected or does not need correction as an Admin?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Answer There is no notification visible on Motive Fleet Dashboard when a...
Why am I unable to register via email address?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Fleet Dashboard, Driver App Answer If you are unable to register via an email a...
Entering Canada with the Split Sleeper Berth created a violation
How can Fleet Admins restrict Drivers from using WiFi hotspot for personal use
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer Drivers use WiFi hotspot data for personal use which disables t...
How to get a copy of Motive Pro Tips?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Fleet Dashboard, Fleet App, Driver App Answer Motive Pro Tips are brief instruc...
How to change Fleet speed from MPH to KPH
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Motive allows you to change the Fleet’s speed from MPH (Mil...
Can I track a truck without the driver logging into ELD?
Audience Fleet Managers, Fleet Admins Applies To Driver App, Vehicle Gateway Answer Yes, you can track a truck without the Driver logging...
I can't change the cycle of my Driver
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Symptom(s): I can't change the cycle of my driver I want to change the...
Motive Card transaction is declined in Motive Card Driver Hub
How to unassign a driver from Driver App Template?
Audience Fleet Admins Applies To Fleet Dashboard Answer In order to unassign a driver from the Driver App, you need to create a new temp...
How to send a faulty device back to Motive?
Audience Fleet Managers, Fleet Admins Applies To Vehicle Gateway, AI Dashcam, Smart Dashcam, Cables, Asset Gateways Answer If you have cr...
What are Motive's password security requirements?
Audience Drivers, Fleet Admins, Fleet Managers, Others Applies To Fleet Admin Dashboard, Driver App Answer Current users resetting thei...
User get locked out of Motive Fleet Dashboard or Driver/Fleet App
Locked out of Motive Fleet Dashboard or Driver/Fleet App
Do you have to pay for the replacement of a faulty device?
Audience Fleet Managers, Fleet Admins Applies To Vehicle Gateway, AI Dashcam, Smart Dashcam, Cables, Asset Gateways Answer No, if your Mo...
How many days are required for an RMA case to be resolved?
Audience Fleet Managers, Fleet Admins Applies To Vehicle Gateway, AI Dashcam, Smart Dashcam, Cables, Asset Gateways Answer When you apply...
How do I suspend my account for a while along with avoiding auto-payment?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Answer It is not possible to avoid auto-payment with an active subscript...
How to Remove DOT number
Audience Drivers, Fleet Admins Applies To Vehicle Gateway Answer To have the DOT number removed, get in touch with your account manager...