Installation Requirements What comes in the box? Vehicle Gateway Cable Tools Cable (Recommended for your vehicle) Thumbscrews 15-p...
Vehicle Gateway
How To Install Motive Vehicle Gateways
Which cable should I use for the Vehicle Gateway?
Answer Motive offers different types of cables depending on your trucks. Here is a list of cables that go with each truck type: Chevrolet trucks D...
Troubleshooting Guide - Vehicle Gateway Issues
Audience Fleet Managers, Fleet Admins, Drivers Applies To Vehicle Gateway Answer A Vehicle Getaway could be having multiple issues, here ...
Frequent Mobile Disconnects with Vehicle Gateway
Audience Drivers Applies To Vehicle Gateway, Mobile Phone Symptom: Facing frequent mobile/tablet device disconnects with my Motive Vehic...
LEDs ON after the Vehicle Gateway is unplugged
Audience Drivers Applies To Vehicle Gateway Symptoms: Vehicle Gateway LEDs stay on after VG is unplugged from Cable / Vehicle. Cause...
Does Motive retail the Vehicle Gateway?
Audience Fleet Admin, Fleet Managers Applies To Vehicle Gateway Answer No, Motive does not retail the Vehicle Gateway and will not prov...
How to find the Make, Model and Build Date for the Vehicle Gateway?
Audience Fleet Admin, Fleet Manager, Driver Applies To Vehicle Gateway Introduction This article will show you where to find the Make, ...
Are Vehicle Gateway stickers required?
Audience Everyone Applies To Stickers Answer: There is no FMCSA mandate for an Vehicle Gateway sticker decal. It is ...
Why Vehicle Gateway stickers are important?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer Vehicle Gateway stickers play a crucial role in ensur...
Is there any software configuration required to enable Hardwired Vehicle Gateway mode?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer No, there is no software configuration required to...
How frequently can I get the vehicle’s live location with Hardwired Vehicle Gateway mode?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway, Cable-4020, Cable-3044 Answer In Hardwired Vehicle Gateway mod...
What is a Hardwired Vehicle Gateway?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Vehicle Gateway Introduction The Hardwired Vehicle Gateway mode is activated wh...
What does Cable 3044/4020 track in Hardwired Vehicle Gateway mode?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer The Cables 3044 and 4020 in Hardwired Vehicle Gateway m...
Can I change a Vehicle Gateway's bluetooth name?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Vehicle Gateway Answer Unfortunately no, you can’t change a Vehicle Gateway's ...
Can I Change the Vehicle Gateway's Bluetooth Accessory Name?
Audience Fleet Admin, Fleet Manager Applies To Vehicle Gateway Answer No, the Vehicle Gateway's Bluetooth accessory name cannot be change...
How to check your Vehicle Gateway software version
Audience Fleet Admins, Fleet Users Applies To Fleet Admin Dashboard, Vehicle Gateway Introduction Steps: Checking Vehicle Gateway Soft...
Only One LED Light on the Vehicle Gateway is on.
Audience Fleet Admins, Driver Applies to Vehicle Gateway Symptom(s): Unknown Cause(s): Unknown Solution: Check which LED light is off o...
Vehicle Gateway changes vehicle info while adding a vehicle.
Audience: Fleet Admins Applies to: Vehicle Gateway Symptom Vehicle Gateway changes vehicle information Causes: Unknown Solution: Mak...
Can't connect to Vehicle Gateway on iOS devices
Audience Drivers Applies to Motive Driver App, Vehicle Gateway Symptom Unable to connect to Vehicle Gateway on iPhone or iOS devices. ...
Getting Started with Motive Vehicle Gateway (ELD)
Audience Fleet Admins, Fleet Managers, Drivers, Installers Applies To Vehicle Gateway Introduction Welcome to Motive! We're excited to h...
What is the Groups Option While adding a Driver?
Audience Fleet Admin Applies To Fleet Dashboard Answer While adding a Driver to your company through the Motive Fleet Dashboar...
Conflicting Driving Event or Existing Trip Error while assigning driving events
Audience Fleet managers, Fleet Admins Applies To Fleet Admin Dashboard Symptoms: Unable to assign driving events to a driver and getting ...
Vehicle Gateway showing 2 Fault/ Error Codes
Audience Drivers, Fleet Admins Applies To Vehicle Gateway Symptom(s): Vehicle Gateway showing 2 error codes Vehicle Gateway showing 2 ...
How to install and verify Vehicle Gateway using Fleet App
Audience Fleet Managers, Fleet Admins, Installers Applies To Fleet App > Devices Introduction Fleet Managers, Fleet Admins, and Installer...
Daily 10 Hours Off Duty Violation on Driver App
Audience Installers, Drivers, Fleet Admins Applies To Driver App, Fleet Dashboard Symptom(s): Daily 10 hours off duty violation on Drive...
Vehicle Gateway showing invalid fault codes
Audience Drivers, Fleet Admins, Fleet Managers Applied To Vehicle Gateway Symptom: Vehicle Gateway showing invalid fault codes Vehicle ...
How to perform pinhole/hard reset or reboot on Vehicle Gateway (lbb 3.6)?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Vehicle Gateway Introduction A Vehicle Gateway may need a pinhole/hard reset if...
ELD/ Vehicle Gateway won't turn off
Audience Drivers, Fleet Managers, Installers Applies To Vehicle Gateway Symptom(s): ELD/ Vehicle Gateway won't turn off ELD/ Vehicle G...
How to report a lost or stolen Vehicle Gateway?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer If a Vehicle Gateway is lost or stolen, the drivers can ...
How to resolve Code E on Vehicle Gateway
Audience Fleet Admins, Fleet Drivers Applies To Vehicle Gateway Introduction If your Vehicle Gateway is not working properly due to Code ...