Installation Requirements What comes in the box? Vehicle Gateway Cable Tools Cable (assigned for your vehicle) ...
Vehicle Gateway
How to install Vehicle Gateway (ELD)
Which cable should I use for the Vehicle Gateway?
Answer Motive offers different types of cables depending on your trucks. Here is a list of cables that go with each truck type: Chevrolet trucks D...
Troubleshooting Guide - Vehicle Gateway Issues
Audience Fleet Managers, Fleet Admins, Drivers Applies To Vehicle Gateway Answer A Vehicle Getaway could be having multiple issues. Here ...
Mobile Device disconnects with Vehicle Gateway frequently
Audience Drivers Applies To Vehicle Gateway, Mobile Phone Symptoms: Mobile device disconnects with Vehicle Gateway frequently Facing freq...
Is there any software configuration required to enable Hardwired Vehicle Gateway mode?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer No, there is no software configuration required to...
How frequently can I get the vehicle’s live location with Hardwired Vehicle Gateway mode?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway, Cable-4020, Cable-3044 Answer In Hardwired Vehicle Gateway mod...
What is a Hardwired Vehicle Gateway?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Vehicle Gateway Introduction The Hardwired Vehicle Gateway mode is activated wh...
What does Cable 3044/4020 track in Hardwired Vehicle Gateway mode?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer The Cables 3044 and 4020 in Hardwired Vehicle Gateway m...
Can I change a Vehicle Gateway's bluetooth name?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Vehicle Gateway Answer Unfortunately no, you can’t change a Vehicle Gateway's ...
Can I Change the ELD/VG's Bluetooth Accessory Name?
Audience Fleet Admin/Fleet Manager Applies To Vehicle Gateway Answer No, the ELD/VG's Bluetooth accessory name cannot be changed. Relat...
How to check your Vehicle Gateway software version
Audience Fleet Admins, Fleet Users Applies To Fleet Admin Dashboard, Vehicle Gateway Introduction Steps: Checking Vehicle Gateway Soft...
Only One LED Light on the Vehicle Gateway (ELD) is on.
Audience Fleet Admins, Driver Applies to Vehicle Gateway Symptom(s): Unknown Cause(s): Unknown Solution: First, confirm if the LED...
Vehicle Gateway/ELD changes vehicle info while adding a vehicle.
Audience: Fleet Admins Applies to: Vehicle Gateway/ELD Symptom Vehicle Gateway changes vehicle information Causes: Unknown Solution: ...
Can't connect to Vehicle Gateway on iPhones/ipads
Audience Drivers Applies to Vehicle Gateway/ELD Symptom Unable to connect to Vehicle Gateway on iPhone or iPad Cause Unknown Solut...
Getting Started with Motive Vehicle Gateway (ELD)
Audience Fleet Admins, Fleet Managers, Drivers, Installers Applies To Vehicle Gateway Introduction Welcome to Motive! We are happy to hav...
What is the Groups Option While adding a Driver?
Audience Fleet Admin Applies To Fleet Dashboard Answer While adding a Driver to your company through the Motive Fleet Dashboar...
How to reassign a Vehicle Gateway to a new vehicle
Audience Fleet Admins Applies To Fleet Dashboard > Admin Introduction An existing Vehicle Gateway can be reassigned to a new vehicle ...
Right ELD is blinking RED
Audience Drivers, Fleet Admins Applies to Driver App, Vehicle Gateway Symptoms: Vehicle Gateway right light blinking red The right LE...
Conflicting Driving Event or Existing Trip Error while assigning driving events
Audience Fleet managers, Fleet Admins Applies To Fleet Admin Dashboard Symptoms: Unable to assign driving events to a driver and getting ...
Vehicle Gateway showing 2 Fault/ Error Codes
Audience Drivers, Fleet Admins Applies To Vehicle Gateway Symptom(s): Vehicle Gateway showing 2 error codes Vehicle Gateway showing 2 ...
How to install Vehicle Gateway using Fleet App
Audience Fleet Managers, Fleet Admins Applies To Fleet App > Devices Introduction Fleet Managers, Fleet Admins, and Installers can now ...
Daily 10 hours off duty violation on Driver App
Audience Installers, Drivers, Fleet Admins Applies To Driver App, Fleet Dashboard Symptom(s): Daily 10 hours off duty violation on Drive...
ELD/Vehicle Gateway showing invalid fault codes
Audience Drivers, Fleet Admins, Fleet Managers Applied To Vehicle Gateway Symptom: ELD/Vehicle Gateway showing invalid fault codes Vehi...
How to perform pinhole/hard reset or reboot on Vehicle Gateway (lbb 3.6)?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Vehicle Gateway Introduction Your Vehicle Gateway may need a pinhole/hard reset...
ELD/ Vehicle Gateway won't turn off
Audience Drivers, Fleet Managers, Installers Applies To Vehicle Gateway Symptom(s): ELD/ Vehicle Gateway won't turn off ELD/ Vehicle G...
How to report a lost or stolen Vehicle Gateway?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer If a Vehicle Gateway is lost or stolen, the drivers can ...
How to resolve Code E on Vehicle Gateway
Audience Fleet Admins, Fleet Drivers Applies To Vehicle Gateway Introduction If your Vehicle Gateway is not working properly due to Code ...
How to reactivate an ELD/Vehicle Gateway
Audience Fleet Admins Applies To Vehicle Gateway Introduction Fleet Admins can reactivate an ELD/Vehicle Gateway when needed. However,...
Which Vehicle Gateway works with the Smart Dashcam?
Audience Drivers, Fleet Managers, Fleet Admins Applies To Smart Dashcam Answer Smart Dashcam is compatible with a Vehicle Gateway - model...
What should the device distance be from the Vehicle Gateway's hotspot?
Audience Drivers Applies To Driver App Answer The signal strength varies but works best in the cab when closest to the Vehicle Gateway. R...