Installation Requirements What comes in the box? Vehicle Gateway Cable Tools Cable (assigned for your vehicle) ...
Vehicle Gateway
How to install Vehicle Gateway (ELD)
Which cable should I use for the Vehicle Gateway?
Answer Motive offers different types of cables depending on your trucks. Here is a list of cables that go with each truck type: Chevrolet trucks D...
Troubleshooting Guide - Vehicle Gateway Issues
Audience Fleet Managers, Fleet Admins, Drivers Applies To Vehicle Gateway Answer A Vehicle Getaway could be having multiple issues. Here ...
Mobile Device disconnects with Vehicle Gateway frequently
Audience Drivers Applies To Vehicle Gateway, Mobile Phone Symptoms: Mobile device disconnects with Vehicle Gateway frequently Facing freq...
How to report a lost or stolen Vehicle Gateway?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer If a Vehicle Gateway is lost or stolen, the drivers can ...
How to resolve Code E on Vehicle Gateway
Audience Fleet Admins, Fleet Drivers Applies To Vehicle Gateway Introduction If your Vehicle Gateway is not working properly due to Code ...
Which Vehicle Gateway cable goes with Ford 150/250/450 trucks?
Audience Installers, Drivers, Fleet Admins Applies To Vehicle Gateway > Trucks Answer The type of Vehicle Gateway cable depends on the ...
Which Vehicle Gateway cable goes with Dodge RAM trucks?
Audience Installers, Drivers, Fleet Admins Applies To Vehicle Gateway, Trucks Answer The type of Vehicle Gateway cable depends on the ma...
Which Vehicle Gateway cable goes with Chevrolet trucks?
Audience Installers, Drivers, Fleet Admins Applies To Vehicle Gateway, Trucks Answer The type of Vehicle Gateway cable depends on the ma...
Which cables goes with Freightliner Cascadia?
Audience Drivers Applies to Vehicle Gateway Answer The type of Vehicle Gateway cable depends on the make and connector pin of the truck. ...
How to reactivate an ELD/Vehicle Gateway
Audience Fleet Admins Applies To vehicle Gateway Introduction Fleet Admins can reactivate an ELD/Vehicle Gateway when needed. However,...
Which Vehicle Gateway works with the Smart Dashcam?
How far can a device be from the Vehicle Gateway's hotspot?
Audience Drivers Applies To Driver App Answer The signal strength varies but works best in the cab when closest to the Vehicle Gateway. R...
How do I know if the Vehicle Gateway is affected or needs replacement?
Audience Drivers, Fleet Admins Applies To Vehicle Gateway Answer You can check the bottom of the Vehicle Gateway to confirm the model. We...
What do I do if my Vehicle Gateway/ELD malfunctions?
Audience Drivers Applies To Vehicle Gateway Answer According to the FMCSA, a driver using the Motive Vehicle Gateway/ELD that has a devic...
How to find Make and Model of Vehicle Gateway
Audience Fleet Managers, Fleet Admins, Drivers Applies To Asset Gateway Introduction The make and model of the vehicle gateway are availa...
How do I submit a Vehicle Gateway/ELD malfunction extension request to the FMCSA?
Audience Fleet Admins, Fleet Managers Applies To Vehicle Gateway Answer If you believe it is going to take you more than 8 days to corr...
Which Vehicle Gateway works with the AI Dashcam?
Audience Drivers, Fleet Managers, Fleet Admins Applies To Smart Dashcam, AI Dashcam Answer The AI Dashcam is only compatible with a Vehic...
What is a Vehicle Gateway/ELD Malfunction?
Audience Fleet Managers, Fleet Admins Applies To Vehicle Gateway Answer If an Vehicle Gateway/ELD fails to accurately record a driver’s R...
How do I find if my Vehicle Gateway needs an update?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Reports Answer 1. Log into the Fleet Dashboard and click on the Repor...
Both Vehicle Gateway LED lights are Blinking White
Audience Drivers Applies To Vehicle Gateway Symptoms: Vehicle Gateway LED lights blinking white Both LEDs on Vehicle Gateway are bli...
How to view disconnected vehicle gateways
Audience Fleet Managers Applies To Fleet Dashboard > Compliance > Disconnects Introduction The Real-Time Vehicle Gateway Disconnects fe...
How to view asset details on Fleet View
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction The Asset Gateway is a GPS tracker to track assets such a...
Can't Show Record of Duty Status Due to ELD Malfunction
Audience Fleet Managers Applies To Fleet Dashboard Symptom: Can't Show Record of Duty Status Due to Vehicle Gateway Malfunction Drive...
What is the Real-Time Vehicle Gateway Disconnects feature?
Audience Fleet Managers, Admins, Installers Applies To Fleet Dashboard > Compliance > Disconnects Introduction The Real-Time Vehicle Gat...
Both Vehicle Gateway LED lights are Off
Audience Drivers Applies To Vehicle Gateway Symptoms Both Vehicle Gateway LEDs are Off. Cause The Vehicle Gateway doesn’t have power. ...
Vehicle Gateway LED lights are Blinking Yellow and White
Audience Drivers Applies To Vehicle Gateway Symptoms : Vehicle Gateway LED lights are blinking Yellow and White Vehicle Gateway’s LEDs a...
Vehicle Gateway Replacement Process
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer You can replace the first generation Vehicle Gateway (LB...
How many devices can be connected to the Vehicle Gateway's hotspot?
Audience Drivers Applies To Driver App Answer For optimal performance, we recommend you do not connect more than 2 devices at a time. R...
Understanding the orange and red dot (Data Diagnostic and Active Malfunction) on the ELD icon in the Driver App
Audience Drivers Applies To Driver App > Logs Symptoms: Orange and red dot on ELD icon in Driver App Orange and red dot on the ELD i...