Installation Requirements What comes in the box? Vehicle Gateway Cable    Tools  Cable (assigned for your vehicle)   ...

Answer Motive offers different types of cables depending on your trucks. Here is a list of cables that go with each truck type: Chevrolet trucks D...

Audience Fleet Managers, Fleet Admins, Drivers Applies To Vehicle Gateway   Answer A Vehicle Getaway could be having multiple issues. Here ...

Audience Drivers Applies To Vehicle Gateway, Mobile Phone   Symptoms: Mobile device disconnects with Vehicle Gateway frequently Facing freq...

Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway   Answer If a Vehicle Gateway is lost or stolen, the drivers can ...

Audience Fleet Admins, Fleet Drivers Applies To Vehicle Gateway   Introduction If your Vehicle Gateway is not working properly due to Code ...

Audience Installers, Drivers, Fleet Admins  Applies To Vehicle Gateway > Trucks    Answer The type of Vehicle Gateway cable depends on the ...

Audience  Installers, Drivers, Fleet Admins Applies To Vehicle Gateway, Trucks   Answer The type of Vehicle Gateway cable depends on the ma...

Audience  Installers, Drivers, Fleet Admins Applies To Vehicle Gateway, Trucks   Answer The type of Vehicle Gateway cable depends on the ma...

Audience Drivers Applies to Vehicle Gateway   Answer The type of Vehicle Gateway cable depends on the make and connector pin of the truck. ...

Audience Fleet Admins  Applies To  vehicle Gateway    Introduction Fleet Admins can reactivate an ELD/Vehicle Gateway when needed. However,...

Audience Drivers Applies To Driver App   Answer The signal strength varies but works best in the cab when closest to the Vehicle Gateway. R...

Audience Drivers, Fleet Admins Applies To Vehicle Gateway   Answer You can check the bottom of the Vehicle Gateway to confirm the model. We...

Audience Drivers Applies To Vehicle Gateway   Answer According to the FMCSA, a driver using the Motive Vehicle Gateway/ELD that has a devic...

Audience Fleet Managers, Fleet Admins, Drivers Applies To Asset Gateway   Introduction The make and model of the vehicle gateway are availa...

  Audience Fleet Admins, Fleet Managers Applies To Vehicle Gateway   Answer If you believe it is going to take you more than 8 days to corr...

Audience Drivers, Fleet Managers, Fleet Admins Applies To Smart Dashcam, AI Dashcam   Answer The AI Dashcam is only compatible with a Vehic...

Audience Fleet Managers, Fleet Admins Applies To Vehicle Gateway   Answer If an Vehicle Gateway/ELD fails to accurately record a driver’s R...

Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard >  Reports   Answer 1. Log into the Fleet Dashboard and click on the Repor...

Audience Drivers  Applies To  Vehicle Gateway    Symptoms: Vehicle Gateway LED lights blinking white  Both LEDs on Vehicle Gateway are bli...

Audience Fleet Managers Applies To Fleet Dashboard >  Compliance >  Disconnects   Introduction The Real-Time Vehicle Gateway Disconnects fe...

Audience  Fleet Admins, Fleet Managers Applies To  Fleet Dashboard   Introduction The Asset Gateway is a GPS tracker to track assets such a...

Audience Fleet Managers  Applies To  Fleet Dashboard    Symptom: Can't Show Record of Duty Status Due to Vehicle Gateway Malfunction Drive...

Audience Fleet Managers, Admins, Installers Applies To Fleet Dashboard >  Compliance > Disconnects   Introduction The Real-Time Vehicle Gat...

Audience Drivers Applies To Vehicle Gateway   Symptoms Both Vehicle Gateway LEDs are Off.   Cause The Vehicle Gateway doesn’t have power.  ...

Audience Drivers  Applies To Vehicle Gateway   Symptoms : Vehicle Gateway LED lights are blinking Yellow and White Vehicle Gateway’s LEDs a...

Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway   Answer You can replace the first generation Vehicle Gateway (LB...

Audience Drivers Applies To Driver App   Answer For optimal performance, we recommend you do not connect more than 2 devices at a time.   R...

Audience Drivers  Applies To  Driver App > Logs    Symptoms: Orange and red dot on ELD icon in Driver App  Orange and red dot on the ELD i...