How to set up Auto Decline for Fuel Purchases
Audience Drivers, Fleet Admins Applies To Fleet Dashboard Introduction The Auto Decline When Fuel Level Above X% feature helps fleet admi...
How to use the Promo Drawer in the Motive Cards Overview Page
Audience Drivers, Fleet Admins Applies To Motive Cards Introduction The Promo Drawer enhances the discoverability of promotional offers fo...
How to find and use Partner Discounts with Motive Cards
Audience Drivers, Fleet Admins Applies To Motive Cards Introduction The Motive Cards Partner Network provides exclusive fuel discounts at...
How to disable/enable the Mobile-based Card Unlock feature for Motive Cards assigned to vehicles
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Introduction Fleet Managers can enable or disable the Mobile-based ...
What is the Missed Savings feature?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Introduction The Missed Savings feature is designed to help Fleet Managers ...
What does each Order Status mean?
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction The Motive Fleet Dashboard now includes a self-serve card o...
How to add a new Shipping Address for Motive Cards
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A new self-serve card ordering feature is now available on ...
How to Order Cards from Fleet Dashboard
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction Fleet Admins can now easily order new cards and track their...
How to unlock the Motive Card via Fleet Dashboard?
Audience Fleet Managers, Fleet Admins Applies to Motive Cards Introduction Fleet Managers with edit card access can unlock Motive Cards...
Vehicle Card Vs Driver Card
Audience Fleet Admins Applies to Fleet Managers Introduction: Fleet admins can now choose to Activate Card to a Vehicles or any Driver....
Auto Link Bank Account for Motive Cards
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Introduction: Motive cards can only be paid with a Bank Account. There is...
Manually Link Bank Account for Motive Cards
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Introduction: Motive cards can only be paid with a Bank Account. No option ...
How to enable custom metadata field input for Motive Cards
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A Fleet Admin can mandate a custom metadata input to be...
How to Disable/Delete a Single-select or Free Text Input Custom Field
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A Fleet Admin can disable or delete a custom metadata in...
How to enable odometer reading capture before each transaction
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A Fleet Admin can enable odometer reading capture before...
How to edit Vehicle ID, odometer reading, and custom field after a transaction using the Driver App
Audience Drivers Applies To Driver App Introduction The Motive Driver App allows you to change transaction metadata for a transaction...
How to edit inserted Vehicle ID and odometer reading through the Driver App
Audience Fleet Admins, Drivers Applies To Driver App Introduction Once a Driver has provided an odometer reading before a transaction thr...
How to edit custom field input before a transaction through the Driver App
Audience Fleet Admins, Drivers Applies To Driver App Introduction Once a Driver has provided input for a custom field before a transactio...
How to edit the vehicle ID, odometer reading, and custom field in the transaction details view on the Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Introduction Once a transaction is made against a Motive Card, a Fleet A...
How to provide an odometer reading before a transaction through the Driver App or SMS
Audience Fleet Admins, Drivers Applies To Driver App Introduction Once a Fleet Admin mandates a cardholder to add an odometer reading bef...
How to add data to a custom input field before a transaction through Driver App or SMS
Audience Drivers Applies To Driver App Introduction A driver must add data to a custom field before a transaction, either using the Drive...
Fuel Purchases not showing on the Fleet Dashboard
Audience Fleet Admin Applies To Fleet Dashboard > Admin > Cards Symptoms: Fuel Purchases not showing on the Fleet Dashboard Unable to see...
What is Motive Card Transaction Metadata capture?
Audience Fleet Managers, Drivers, Fleet Admins Applies To Motive Cards Introduction This feature enables the Fleet Admins, and Fleet ...
Points to remember while purchasing fuel with the Motive Card
Audience Fleet Admins, Drivers Applies to Motive Card Introduction: Motive has provided Fuel card services so that the customer can u...
Basic Usage - Motive Cards
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Introduction: Motive provided cards are Credit Cards & it works ...
How to unlock the Motive Driver Card if Mobile-Based Card Unlock is Enabled
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards assigned to drivers Introduction Motive Cards assigned to drivers ...
What are pending transactions?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Answer Any Transactions made with a Motive Card can show a status ...
How to unlock a Motive Card assigned to a vehicle?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Introduction There are two ways through which cardholders can unl...
How to reauthenticate bank account for Motive Cards
Audience Fleet Admins Applies To Motive Cards Introduction: Re-authentication of your bank account is necessary for faster and more sec...
Can a Motive Card be frozen automatically?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Answer To prevent suspected fraudulent activity, the Motive Card...