What is the Missed Savings feature?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Introduction The Missed Savings feature is designed to help Fleet Managers ...
What does each Order Status mean?
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction The Motive Fleet Dashboard now includes a self-serve card o...
How to add a new Shipping Address for Motive Cards
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A new self-serve card ordering feature is now available on ...
How to Order Cards from Fleet Dashboard
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction Fleet Admins can now easily order new cards and track their...
How to unlock the Motive Card via Fleet Dashboard?
Audience Fleet Managers, Fleet Admins Applies to Motive Cards Introduction Fleet Managers with edit card access can unlock Motive Cards...
Vehicle Card Vs Driver Card
Audience Fleet Admins Applies to Fleet Managers Introduction: Fleet admins can now choose to Activate Card to a Vehicles or any Driver....
Auto Link Bank Account for Motive Cards
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Introduction: Motive cards can only be paid with a Bank Account. There is...
Manually Link Bank Account for Motive Cards
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Introduction: Motive cards can only be paid with a Bank Account. No option ...
How to enable custom metadata field input for Motive Cards
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A Fleet Admin can mandate a custom metadata input to be...
How to Disable/Delete a Single-select or Free Text Input Custom Field
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A Fleet Admin can disable or delete a custom metadata in...
How to enable odometer reading capture before each transaction
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A Fleet Admin can enable odometer reading capture before...
How to edit Vehicle ID, odometer reading, and custom field after a transaction using the Driver App
Audience Drivers Applies To Driver App Introduction The Motive Driver App allows you to change transaction metadata for a transaction...
How to edit inserted Vehicle ID and odometer reading through the Driver App
Audience Fleet Admins, Drivers Applies To Driver App Introduction Once a Driver has provided an odometer reading before a transaction thr...
How to edit custom field input before a transaction through the Driver App
Audience Fleet Admins, Drivers Applies To Driver App Introduction Once a Driver has provided input for a custom field before a transactio...
How to edit the vehicle ID, odometer reading, and custom field in the transaction details view on the Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Introduction Once a transaction is made against a Motive Card, a Fleet A...
How to provide an odometer reading before a transaction through the Driver App or SMS
Audience Fleet Admins, Drivers Applies To Driver App Introduction Once a Fleet Admin mandates a cardholder to add an odometer reading bef...
How to add data to a custom input field before a transaction through Driver App or SMS
Audience Drivers Applies To Driver App Introduction A driver must add data to a custom field before a transaction, either using the Drive...
Fuel Purchases not showing on the Fleet Dashboard
Audience Fleet Admin Applies To Fleet Dashboard > Admin > Cards Symptoms: Fuel Purchases not showing on the Fleet Dashboard Unable to see...
What is Motive Card Transaction Metadata capture?
Audience Fleet Managers, Drivers, Fleet Admins Applies To Motive Cards Introduction This feature enables the Fleet Admins, and Fleet ...
Points to remember while purchasing fuel with the Motive Card
Audience Fleet Admins, Drivers Applies to Motive Card Introduction: Motive has provided Fuel card services so that the customer can u...
Basic Usage - Motive Cards
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Introduction: Motive provided cards are Credit Cards & it works ...
How to unlock the Motive Driver Card if Mobile-Based Card Unlock is Enabled
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards assigned to drivers Introduction Motive Cards assigned to drivers ...
What are pending transactions?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Answer Any Transactions made with a Motive Card can show a status ...
How to unlock a Motive Card assigned to a vehicle?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Introduction There are two ways through which cardholders can unl...
How to reauthenticate bank account for Motive Cards
Audience Fleet Admins Applies To Motive Cards Introduction: Re-authentication of your bank account is necessary for faster and more sec...
Can a Motive Card be frozen automatically?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Answer To prevent suspected fraudulent activity, the Motive Card...
What is Vehicle ID Reporting for the Motive Card?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Card Introduction The Vehicle ID Reporting feature enables Fleets to ass...
Why can't I use Motive Card online?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Cards Answer If you are unable to use Motive Card online, you need to us...
How to change Billing Cycle for Motive Card?
Audience Fleet Managers, Fleet Admins Applies To Motive Cards Answer To change your Motive Card billing cycle, the system automatically ...
How to download Spend Summary Detail Report
Audience Fleet Admins Applies To Motive Card Introduction: The Spend Summary Detail report gives the total spend and savings over the cho...