| Audience | Fleet Managers, Fleet Admins, Drivers |
| Applies To | Motive Cards |
Introduction
Transactions are flagged as Fuel type mismatch when the fuel type purchased doesn't align with the vehicle's designated fuel type. Filling a vehicle with the incorrect fuel type is often a strong indicator of potential fraud.
How Fuel type mismatch helps you
- It prevents fraud by flagging transactions where the fuel type doesn't match the vehicle, helping identify and stop fraudulent activities.
- It saves costs by avoiding unnecessary expenses from incorrect fueling, which could lead to vehicle damage and costly repairs.
- It enhances monitoring by providing Fleet Managers with real-time alerts, enabling quick action on suspicious transactions.
- It improves accountability by ensuring Drivers follow proper fuel requirements for their vehicles.
- It simplifies tracking and managing fuel purchases with detailed transaction logs across the fleet.
Fuel type mismatch Overview
Setting up Fuel mismatch alerts
Fleet Managers can set up alerts for irregular Motive Card fuel purchases. Once the alert is configured, an email and/or notification is sent whenever a transaction is flagged for a fuel type mismatch.
Reviewing flagged Fuel type mismatch transactions
Flagged transactions can be reviewed in the Transactions tab under the Cards section in the Fleet Dashboard.
Enabling Fuel type mismatch alerts
Go to the Cards Settings page to check if the feature is enabled. If it’s disabled, click the checkbox to enable it.
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