Products

Hardware Devices

• Vehicle Gateway
• AI Dashcam
• Smart Dashcam
• Asset Gateway
• Cables
• Environmental Sensors
• WiFi Hotspot

Fleet Dashboard / App

• Why is Fleet Manager unable to Assign Devices from Fleet App
• How to Remove Vehicle Fault Codes from Motive Dashboard
• How to Download Trips Detail Report
• How to get IFTA Report in KM and Liters (Pro & Enterprise Subscription)
• Why is the IFTA report button not available in Fleet Dashboard?
• How to change Map Mode on the Fleet App

Driver App / Dashboard

• What is the Motive Driver App update process?
• Discrepancy in 'Vehicle Fuel Performance' report mileage and 'Distance Summary' Mileage
• My Wi-Fi limit has ended. I need to buy an extra GB for Wi-fi Hotspot.
• How is Engine-Off Recording different from the default settings?
• App is Slow/Sluggish
• Upgrade your OS for Apple Devices

Motive Card

• Why can't I use Motive Card online?
• How to change the billing cycle of Motive Card?
• How to download Spend Summary Detail Report
• Getting Started with the Motive Card for Fleet Admins
• How to check Motive Fuel Card transactions
• What is covered by the spend categories on the Motive card?

Compliance / Logs

• What is Canadian ELD Mandate Certification?
• How to download Certificate of Compliance?

Dispatch & Workflow

• Getting Started for Dispatcher
• How to track Dispatch progress in Fleet Dashboard?
• How to perform bulk actions on Draft Dispatches
• How to complete an active dispatch via manual form completion
• How to decline or abandon a dispatch from the Motive Driver App
• How to send additional forms to your dispatch

Driver Safety

• How to safely remove 3M Adhesive Pad Dashcam from the windshield?
• New DRIVE Risk Score (Launching August 2023) - FAQs
• How to view Distracted events on the Fleet Dashboard
• Automated Collision Reporting
• How to update your Saved Reports
• How to view safety events report

Maintenance

• How to add a Service Note on the Fleet Dashboard
• How to view and download Driver's Inspection Reports
• How to view the Maintenance History Detail Report on Fleet Dashboard
• How to view the Drivers Detail report for the Fleet
• How to access recent reports
• How to view Drivers Workload report

Tracking & Telematics

• How to view Vehicle Telematics
• Dashcam powered up and shows disconnected
• How to Deactivate a Geofence
• How to enable Engine-Off Vehicle Location on Fleet Dashboard
• How to enforce drivers to use Locations on each Duty Status
• How to Reactivate a Geofence

Smart Load Board

• What is Smart Load Board (SLB) Fleet View Loads?
• How do people Post on Board?
• Don’t have Smart Load Board on the Driver App
• What are the best loads with Smart Load Board Web Recommendations?
• What is Smart Load Board?
• How to use Smart Load Board on Driver App

App Marketplace & API

• Integrations

• What is Motive Developer API Documentation?
• Beyond Transport Integration with Motive Fleet Dashboard
• Tomorrow.io Weather Intelligence Integration with Motive
• Per Diem Gold Integration with Motive App Marketplace
• Fleetpal Maintenance Integration with Motive App Marketplace
• DispatchPal Integration with Motive