Products

The Motive Platform

• The Motive Platform Overview
• Contact Motive Support / Customer Service
• Bulk Assign and Annotate Trips
• Motive Chat Assistant
• Log In and Log Out of Fleet Dashboard
• Assign Driver to a Vehicle

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Fleet View

• Fleet View Overview
• View Weather Conditions on Fleet View
• Unique Fleet User ID
• Map Trail Hover
• Trip History on Fleet App
• Trips

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Safety

• Motive Driver Safety Overview
• Hard Acceleration
• Safety Hub and Safety Score in the Driver App
• Check Safety Score on the Driver App
• AI-Powered Safety: Forward Parking
• North America Privacy Blurring

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Compliance

• Compliance Overview
• View and Edit Adverse Driving Conditions Exception
• Hide Unidentified Automatically Annotated Trips
• Hours of Service
• State and Provincial Regulations
• HOS Exceptions

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Fuel

• Fuel Overview
• Fuel Type Mismatch
• IFTA
• Driver and Vehicle Lists
• Fuel Reports and Alerts
• Fuel Settings

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Cards

• Cards Overview
• Ordering Additional Cards
• Card Management
• Motive Card Policy
• Card Management
• Managing Cards in Fleet App

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Maintenance

• Maintenance Overview
• Inspection Forms
• Inspection Settings
• Conducting Inspections
• Availability
• Fault Codes

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Workforce Management

• Workforce Management Overview
• Workforce Hub
• Enabling Access to Workforce Management
• Timecards Introduction
• Timecards Configuration
• Managing Different Job Types of Timecards

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Dispatch

• Dispatch Overview
• View Dispatch History
• Getting Started for Dispatcher
• Accepting and Completing Dispatches
• Managing Job Types
• Creating Jobs

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Coaching

• Coaching Overview
• Self-Coaching for Drivers
• Send Coachable Messages to Driver
• Coach Logs with HOS Issues
• Coaching Status for Logs
• Assign a Safety Coach to a Driver

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Messages

• Messages Overview
• Send Messages from Driver App
• Fleet App Messaging
• Team Messaging
• Managing Users for Team Messaging
• Send Messages

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Documents

• Documents Overview
• Using Conditional Logic in Documents
• Create Document Templates
• View Vehicle Documents
• Document Template Visibility in the Driver App
• Share Documents

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Reports and Analytics

• Reporting and Analytics Overview
• HOS Violations Report
• Access Controls in Motive Analytics
• Motive Analytics Data Fields
• Device Status Report
• Motive Analytics

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Alerts & Notifications

• Alerts & Notifications Overview
• Real-time Speeding Alerts
• Viewing Alerts
• Document Upload Alert
• Alerts for Disconnected Dashcams
• Unidentified Vehicle Motion Alert

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Troubleshooting

• Invoice Not Received for Motive Subscription
• Why am I unable to share live location?
• High Wi-Fi Data Consumption
• Camera is not working, solid white light
• Special Duty Status (YM/PC) & Driving Status Gets Cleared After 6 Minutes of Idling
• ELD Malfunctions/DD Codes

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