Products

Motive Shop

• Why ELD stickers are important?

Hardware Devices

• Vehicle Gateway
• AI Omnicam
• AI Dashcam
• Smart Dashcam
• Asset Gateway Mini
• Asset Gateway
• Cables
• Environmental Sensors
• WiFi Hotspot

Fleet Dashboard / App

• Can we edit logs from Fleet App
• How to Ignore Incorrectly Recorded Drive Time using Fleet Dashboard
• What are the Mandatory and Non-mandatory fields for bulk-upload of driver profiles?
• Can I delete a Deactivated Driver
• How to Add a Mexican Driver License Number?
• How to Ignore Drive Time from Mobile Browser (Android)

Driver App / Dashboard

• Unable to Accept the change in Logs from Drivers' App
• How to view Trips on Fleet Map
• Driver App Notification - Previous driver must stop driving so they user can connect. (Fix)
• What is the Motive Driver App update process?
• Discrepancy in 'Vehicle Fuel Performance' report mileage and 'Distance Summary' Mileage
• How to connect with an Unregulated (Non-CMV) Vehicle using Driver App

Motive Card

• How to enable custom metadata field input for Motive Cards
• How to Disable/Delete a Single-select or Free Text Input Custom Field
• How to enable odometer reading capture before each transaction
• How to edit Vehicle ID, odometer reading, and custom field after a transaction using the Driver App
• How to edit inserted Vehicle ID and odometer reading through the Driver App
• How to edit custom field input before a transaction through the Driver App

Compliance / Logs

• Uses of a CMV that Would Not Qualify as Personal Conveyance
• When do electronic logging device (ELD) “engine synchronization data diagnostic events” and “engine synchronization compliance malfunctions” occur?
• When will an electronic logging device (ELD) automatically start to record a driving mode or status?
• What is Power Compliance Malfunction Error (Code P)?
• What is Canada South 70hour/7day cycle (Property & Passenger)
• Are drivers required to annotate an adverse driving condition they encountered on their ELD?

Dispatch & Workflow

• Getting Started for Dispatcher
• How to upload Dispatches from a .CSV file?
• How to track Dispatch progress in Fleet Dashboard?
• How to perform bulk actions on Draft Dispatches
• How to complete an active dispatch via manual form completion
• How to decline or abandon a dispatch from the Motive Driver App

Driver Safety

• How to remove Dashcam from the windshield?
• New DRIVE Risk Score (Launching August 2023) - FAQs
• Dashcam powered up and shows disconnected
• How to view Distracted events on the Fleet Dashboard
• Automated Collision Reporting
• How to update your Saved Reports

Maintenance

• How to add a Service Note on the Fleet Dashboard
• How to view and download Driver's Inspection Reports
• How to view the Maintenance History Detail Report on Fleet Dashboard
• How to view the Drivers Detail report for the Fleet
• How to access recent reports
• How to view Drivers Workload report

Smart Load Board

• What is Smart Load Board (SLB) Fleet View Loads?
• How do people Post on Board?
• Don’t have Smart Load Board on the Driver App
• What are the best loads with Smart Load Board Web Recommendations?
• What is Smart Load Board?
• How to use Smart Load Board on Driver App

App Marketplace & API

• Integrations

• What is Motive Developer API Documentation?
• How to install the insurance app using Motive Fleet Dashboard
• Beyond Transport Integration with Motive Fleet Dashboard
• Tomorrow.io Weather Intelligence Integration with Motive
• Per Diem Gold Integration with Motive App Marketplace
• Fleetpal Maintenance Integration with Motive App Marketplace