Products

The Motive Platform

• The Motive Platform Overview
• Contact Motive Support
• Motive Chat Assistant
• Log In and Log Out of Fleet Dashboard
• Webhooks in Fleet Dashboard
• Reefer Monitoring via Thermo King (TK) and Carrier API

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Fleet View

• Fleet View Overview
• View Weather Conditions on Fleet View
• Map Trail Hover
• Trip History on Fleet App
• Trips
• Add a Co-Driver

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Safety

• Motive Driver Safety Overview
• Hard Acceleration
• Safety Hub and Safety Score in the Driver App
• AI-Powered Safety: Forward Parking
• In-Cab Alerts Language
• AI-Powered Safety: Smoking

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Compliance

• Compliance Overview
• View and Edit Adverse Driving Conditions Exception
• Hide Unidentified Automatically Annotated Trips
• Agriculture Exception
• Drivers Exempt from the ELD Rule – FMCSA Guidelines
• Hours of Service

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Fuel

• Fuel Overview
• Fuel Type Mismatch
• IFTA
• Driver and Vehicle Lists
• Fuel Reports and Alerts
• Fuel Settings

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Cards

• Cards Overview
• Fuel Stop Recommendations
• Secured Motive Card
• Prompts at the pump
• Billing and Payments
• Reviewing Transactions

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Maintenance

• Maintenance Overview
• Inspection Forms
• Inspection Settings
• Conducting Inspections
• Availability
• Fault Codes

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Workforce Management

• Workforce Management Overview
• Workforce Hub
• Timecards Introduction
• Timecards Configuration
• Qualification Documents
• Managing Qualifications

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Dispatch

• Dispatch Overview
• Getting Started for Dispatcher
• Accepting and Completing Dispatches
• Managing Job Types
• Creating Jobs
• Driver Workflow

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Performance

• Performance Overview
• Self-Coaching for Drivers
• Integrated Training
• Driver Rewards
• Coach Drivers
• Send Coachable Messages to Driver

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Messages

• Messages Overview
• Fleet Dashboard Messaging
• Fleet App Messaging
• Driver App Messaging
• Messaging Settings and Permissions

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Documents

• Documents Overview
• Documents Use Cases and Structure
• Creating and Managing Templates
• AI-powered Document Capture
• Creating and Managing Documents

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Reports and Analytics

• Reporting and Analytics Overview
• HOS Violations Report
• Driver Vehicle Inspection Report (DVIR) Timer
• Motive Analytics
• Motive Analytics Data Fields
• Motive Analytics Formulas

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Alerts & Notifications

• Alerts & Notifications Overview
• Create and Edit Alerts
• Viewing Alerts
• Unfamiliar Driver Alerts
• Document Upload Alert
• Alerts for Disconnected Dashcams

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Troubleshooting

• High Wi-Fi Data Consumption
• Special Duty Status (YM/PC) & Driving Status Gets Cleared After 6 Minutes of Idling
• ELD Malfunctions/DD Codes
• Viewing unbounded/in progress trips in the Fleet Dashboard
• Cannot see driver's logs (logs are not synced)
• Conflicting driving event/existing trip error while assigning driving events

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