Service Verification lets fleet managers quickly confirm whether a pickup occurred at a specific location. By searching an address and reviewing nearby truck activity and visual evidence, teams can resolve missed pickup disputes faster and with greater confidence.
Overview
Service Verification brings together location search, truck activity history, and visual evidence in one workflow. It helps waste fleets:
- Confirm pickups quickly by searching an address and date to see whether a truck was at that location and whether service was completed.
- Resolve disputes with evidence using video and hyperlapse footage tied to each service event, so teams have clear documentation when responding to customer complaints.
- Download video evidence from the hyperlapse view to support customer follow-up, billing disputes, or internal reviews.
How Service Verification works
- Go to Web App > Operations > Service Verification.
- Select a date and search for an address.
- Review nearby truck traversals and detected pickups on the map.
- Select a truck to view its driving path for the day, or click directly on the map to investigate a specific location.
- Open the associated video view to inspect what happened in more detail.
- Download hyperlapse or request full video evidence as needed.
Requirements
- AI Dashcam Plus (AIDC+) required with additional feeds from AI Omnicam supported
- Available as an add-on service - contact your Motive account representative to enable Service Verification
| Note: Service Verification is an add-on service. Overage Detection is also available. |
FAQs
What hardware is required for Service Verification?
Service Verification requires AI Dashcam Plus (AIDC+) and supports additional feeds from AI Omnicams. It is not available on other dashcam models.
Is Service Verification included in my current plan?
Service Verification is available as a paid add-on. Contact your Motive account representative to confirm what's included in your plan.
Is Service Verification available on the Fleet App?
No. Service Verification is available on the web app only.
Can I download video evidence from Service Verification?
Yes. You can download hyperlapse video footage directly from the video view to support customer follow-up or dispute resolution. You can also request full footage as well.
What if a pickup doesn't show up at the searched address?
If no truck activity appears at the searched location, try expanding the search radius area or reviewing the truck's full driving path for the day to confirm route coverage.
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