Unconfirmed Collision Alerts

Motive's collision detection algorithm accurately identifies up to 99% of severe collisions. In rare cases, extreme impacts can disconnect the Vehicle Gateway (VG) or Dashcam (DC), preventing video upload. When this happens, a collision event is not generated, and Fleet Managers may miss critical safety insights.

Unconfirmed collision Alerts bridge this gap by notifying Fleet Managers when telematics data strongly suggests a collision, even if video is not uploaded. 

Note: Motive may not detect every high-severity collision. In some situations, the impact is significant enough that the Vehicle Gateway cannot send data to our servers. When this happens, an unconfirmed collision alert is not generated.

Note: This feature requires a Motive Dashcam and Vehicle Gateway. For more details, contact Motive Support

 

Overview

Unconfirmed Collision Alerts allow fleets to proactively check on drivers and take action to ensure their safety, helping to mitigate financial and liability risks.

 

Feature	Confirmed Collisions	Unconfirmed Collision Alerts
Definition	A verified collision where video is available and reviewed by the Motive Safety Review Team.	A suspected collision where video is unavailable, but telematics data suggests an impact.
Video Availability	Yes	No
Human Review	Yes	No
False Positive Rate	Almost zero	Higher, as no human review is involved.
Alerts and Customer experience	Alerts are sent via SMS, email, and push notifications based on your notification settings. Email notifications include a detailed collision report. Collision events and videos appear in the Fleet Dashboard.	Alerts are sent via SMS, email, and push notifications based on your notification settings. Email notifications do not include detailed collision reports. Instead, they allow you to check the Driver and vehicle status to confirm whether a collision occurred. Collision events do not appear on the Fleet Dashboard.

Enabling Unconfirmed Collision Alerts 

Note: If you already have Collision Alerts enabled, you can easily enable Unconfirmed Collision Alerts within the same alert settings.

To enable Unconfirmed Collision Alerts on existing collision alerts:

1. Log in to the Fleet Dashboard and click Admin icon in the left-hand side menu.

2. Click Alerts in the left-hand menu.

3. In the Type dropdown, select Collision to view all your existing collision alerts.

4. Locate the alert you want to edit and click the three-dot menu on the right-hand side.

5. Check the box for Unconfirmed Collision Alerts.

To create a new Unconfirmed Collision Alerts: If you need to create a new alert, follow the steps outlined in How to Create and Manage Alerts and ensure you select the Unconfirmed Collision Alerts option while setting up a new Collision Alert.

Note: If you do not see the Unconfirmed Collision Alerts option, please contact Motive Support for assistance.

 

Reviewing Unconfirmed Collision Alerts 

1. Once enabled, Fleet Managers receive Unconfirmed Collision Alerts via notifications:
   • Email notification: Email notification is sent. 

2. The email contains two options:

• View Driver’s location
• View Vehicle history

3. Contact the Driver to ensure their safety.
4. If necessary, dispatch emergency assistance based on the Driver’s condition.

 

Frequently Asked Questions (FAQs)

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