1. Motive Help Center
  2. Fleet Managers/Admins
  3. Alerts & Notifications

    How to create and manage Alerts

    Updated
    Audience Fleet Admins 
    Applies To  Fleet Dashboard > Admin 

     

    Introduction

    Fleet Admins can create Alerts for Drivers, Fleet Managers, and external recipients through the Motive Dashboard. Alerts can be configured for delivery via email, SMS, WhatsApp, and the Notification Center.

     

    Note: Only Fleet Admins with the Manage Alerts permission can create, edit, or view Alerts.

     

    Steps: Creating and managing Alerts

     

    Create alerts for driver, group, or vehicle

    1. Log into Fleet Admin account and click Admin icon in the left-hand side menu.

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    2. Click Alerts in the left-hand side menu.
    3. Click on + Create Alert button to create a new Alert.

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    4. On the Create Alert screen, you have to type the Name of the alert and select Alert Type from the dropdown menu.

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    5. Once the alert type is selected, click Select.

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    6. Set the rest of the Alert trigger details. These varys based on the type of Alert that has been selected. 

     

    Specify recipients for Alerts

    Fleet Admins designate which Drivers and Fleet Users in Motive are to receive Alerts. Alerts can be sent to parties outside of their company through the External Recipients tab described below.

    1. Click Select in the Recipients section and add Fleet Users, Drivers, or Groups.

    2. Click Save once all the recipient selections are complete.

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    Note: Fleet Users are only sent Alerts about Drivers, Vehicles, or Groups they have permission to view.

    • Selecting a Group alerts only the Drivers in that Group, not Fleet Users. Fleet Users must be selected to receive an alert.
    • Drivers are only sent Alerts about their own behavior or the behavior of a connected Vehicle

     

    Set Priority, Frequency, and Methods of Delivery

    1. To set Priority of the Alert check or uncheck the Important checkbox. 

    Note: When you prioritize the Alert as Important, it appears in the Important tab of the Notification Center of the Fleet Users who receive the Alert.

    2. Set the Delivery frequency as Immediate or Scheduled.

    3. The delivery method can be set as Email, Notification, and/or WhatsApp

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    Notes: 

    • Not all Alerts can be marked as Important, be scheduled, or can use all delivery methods.
    • WhatsApp messages are sent near real-time at the time of the triggering event. You cannot schedule or batch them. Currently, WhatsApp is only available in Mexico. To enable WhatsApp, please contact Motive Support

     

    Specify External Recipients for Alerts 

    1. To deliver Alerts to people that are not a Driver or Fleet User in Motive, click External Recipients (OPTIONAL) dropdown.

    2. Enter the email address or phone number for the recipient.

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    Note:
    • To send SMS Alerts to your Drivers or Fleet Users, enter the user's phone numbers as External Recipients.
    • SMS Alerts are sent near real-time at the time of the triggering event. You cannot schedule or batch them.

    3. You can add as many numbers as you want.
    4. Once all the information is added, click Save.

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    Opting In/Out of SMS and WhatsApp 

    In compliance with SMS and WhatsApp regulations, Motive supports the ability for recipients to opt in and out of future messages sent from our platform. Upon sending a message to a new recipient, Motive sends an additional, standard opt-out message:

    SMS WhatsApp

    Reply STOP to unsubscribe. Msg & Data Rates May Apply.

    Recipients who reply STOP no longer receive SMS messages from our platform and receive a confirmation message:

    “You are unsubscribed from Motive alerts. No more messages will be sent. Reply HELP for help or email support@gomotive.com”

    Reply STOP to unsubscribe.

    Recipients who reply STOP no longer receive WhatsApp alerts from our platform and receive a confirmation message:

    “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”

    Reply START to resubscribe.

    Recipients who reply START will start receiving WhatsApp alerts from our platform and receive a confirmation message:

    “You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe.”

     

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