Ordering Additional Cards

Fleet admins can order additional Motive Cards and track order status directly in the Motive Dashboard. Managing card inventory ensures drivers have the spending tools they need without delay.

Overview

Order and track Motive Cards from the Motive Dashboard to equip drivers with new or replacement cards while maintaining full visibility and control.

• Streamline card management: Order new or replacement cards in just a few clicks from within the Motive Dashboard. This helps you quickly equip drivers with the tools they need to make authorized purchases.
• Enhance security: All cards are shipped to verified business addresses to reduce the risk of loss or fraud. This ensures cards are only sent to approved locations connected to your account.
• Maintain visibility: Track each card order from placement to delivery directly in the dashboard. This eliminates guesswork and helps you plan for driver needs in advance.
• Stay informed: Review clear status updates for every order so you know exactly where each card is in the process. This helps you respond quickly if additional steps or documentation are required.

Ordering additional Motive Cards

1. Ordering additional Motive Cards (U.S)

2. In the Fleet Dashboard, go to Admin > Cards > Orders.
   
3. Click Order Cards > tap the type of Cards required from the dropdown.
   
4. Fill the Order details section, add Quantity, select Fuel Station prompts, Personalization and Reason for ordering.   
   
5. In the Shipping details section, add a Recipient name, Phone number, Shipping Address, Shipping method and click Next. 
   
6. Select the Driver, Vehicle Asset or Fleet User that will be assigned the Motive Card and click Next. 
   
7. In the Card ID Customization section, Add assignee and click Next. 
   
8. Review the Order Summary section and click Place order.  
   

Motive Card Order Tracking (U.S)

1. In the Fleet Dashboard, go to Admin > Cards > Orders.
2. Locate your order in the list. The current status will appear next to each order.
   

Order statuses

• Processing: Order received and being prepared.
• Pending verification: Additional documentation required for a new address.
• Shipped: Cards have been dispatched.
• Delivered: Cards have arrived at the shipping address.

Adding a new Shipping Address

During the process of ordering a new physical card, a dropdown menu displays a list of verified Shipping addresses. Fleet Admins have added these addresses previously to their application and card replacement requests.

1. In the Fleet Dashboard, go to Admin > Cards > Orders.
   
2. Click Order Cards > tap the type of Cards required from the dropdown.
   
3. In the Order details section, click +New shipping address. 
   
4. Complete the Shipping details section by adding the Recipient name, Phone number, Shipping address.   
5. Address verification is required to ensure the correct address is added. 
   

Ordering additional Motive Cards (Canada)

Setting up a PIN is mandatory for Motive Card customers in Canada. If a PIN is not assigned by the Fleet Admin a PIN is auto assigned by the system. 

1. In the Fleet Dashboard, go to Admin > Cards > Orders.
   
2. Click Order cards.
   
3. Fill the Order details section, add Quantity, select Fuel Station prompts, and Reason for ordering.   
   
4. In the Shipping details section, add a Recipient name, Phone number, Shipping Address, Shipping method and click Next. 
   
5. In the Card Details section click Add assignee and Select from list or Import CSV file. 
   
6. Once assigned click Next. 
   
7. In the PIN setup section, the system automatically assigns a random PIN to each card when the order is placed. Click View to see it.
   
   
8. You can also change the PIN by clicking Reset. 
9. Update the 4 digit PIN and click Set PIN. 
   
10. Once the new PIN is set up or you have viewed the PIN, click Next. 
    

Note: The card PIN can only be set while placing the order. Once the order is submitted, the PIN cannot be changed.

11. Review the Order Summary section and click Place order.  
    

Motive Card Order Tracking (Canada)

1. In the Fleet Dashboard, go to Admin > Cards > Orders.
2. Locate your order in the list. The current status will appear next to each order.
   

Order statuses

• Processing: Order received and being prepared.
• Pending verification: Additional documentation required for a new address.
• Shipped: Cards have been dispatched.
• Delivered: Cards have arrived at the shipping address.

FAQs

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