Motive is the only platform that combines Fleet Management and Spend Management in a single system through Motive Card, giving companies complete v...
Cards
Cards Overview
Prompt at the pump
For fleets operating with no cell phone policies, prompt at the pump provides a secure, standalone mechanism allowing drivers to unlock their Motiv...
Billing and Payments
Managing payments and invoices in Motive keeps your fleet’s finances organized and up to date. This article explains how to link your bank account,...
Reviewing Transactions
Monitoring Motive Card transactions is essential for maintaining financial security and transparency within your fleet. This article explains how t...
Ordering Additional Cards
Fleet admins can order additional Motive Cards and track order status directly in the Motive Dashboard. Managing card inventory ensures drivers hav...
Card Management
Physical and virtual Motive Cards help fleets manage expenses effectively. Assigning and activating cards ensures secure use, while unassigning and...
Motive Card Policy
Motive Card policy provides administrators with a single, powerful toolset to enforce spending compliance, protect against misuse, and maintain acc...
Card Management
The Motive Card Management page gives fleet admins a centralized way to manage all Motive Cards within their organization. Understanding how to ass...
Managing Cards in Fleet App
Fleet managers can now view and manage Motive Cards from the Motive Fleet App. This mobile feature makes it easier to respond to card issues, updat...
Group Invoicing
Group Invoices help large customers segregate and manage expenses across multiple departments, locations, or business units. Enabling invoice segme...
Cards Hub
Fleet admins can instantly create Virtual Cards for fleet users through the Motive Fleet Dashboard, enabling them to better control spend, especial...
Managing Vehicle and Asset ID Reporting for Motive Card
Fleets can mandate capturing of Vehicle IDs against Motive Card transactions using the Fleet Dashboard. This feature helps Fleet Admins and Fleet M...
Enable Edit for transactions
The Edit Category option enables Fleet Managers to edit and update the category of any posted miscellaneous transaction. This helps to remove exist...
Enable Auto-Decline for Vehicle and Spend Location Mismatch
Restricting transactions when the vehicle is not near the merchant station enhances the security of the Motive Card. This prevents unauthorized usa...
Auto-Decline on Vehicle–Spend Location Mismatch
When a transaction is auto-declined, both Fleet Managers and Drivers receive specific notifications and actions. Understanding these responses is i...
Manage Unassigned Motive Cards
The article explains the updated list view under the Card Management tab, which provides clear visibility into unassigned cards on the Fleet Dashbo...
Reauthenticate Bank Account
Reauthentication is required when Plaid loses connection with the bank account linked on the Fleet Dashboard. This can happen due to:Updated bank c...
Reminders for receipts and Cardholder comments
Reminders for receipts and Cardholder comments are Motive Card features that remind cardholders to complete required post‑transaction details like ...
Cash Advance for Cardholders
Fleet Managers using the Cash Advance feature can offer their cardholders to use cash instead of a Motive Card for certain expenses including weigh...
Fraud Protection Guarantee
Fraud Protection Guarantee is Motive’s advanced fraud protection program. It safeguards the fleet’s profitability through mobile-based card unlock,...
Make a Purchase at Love’s Using a Motive Code
This article provides a step-by-step guide on how to perform transactions at Love's using a Motive Code. A Motive Code can be accessed from the Dri...
Manage Mobile Unlock for Motive Cards
In areas with limited or unstable internet connectivity, drivers may experience issues using the mobile-based unlock feature for Motive Cards assig...
Motive Card Transaction for IFTA
Fleet Admins can automatically sync their Motive Card fuel purchases on Fleet Dashboard for IFTA reporting. This article explains how to assign veh...
How to check reasons for Motive cards declined transactions on Fleet Dashboard
Audience: Fleet Admins Applies to: Fleet Dashboards, Motive Card Introduction: Fleet Managers have the authority to check fuel transacti...
Is Flexible Purchase Scheduling Supported (Limiting Transactions To Weekdays Between 9-5)?
Yes, Motive allows specifying the day of the week and the hours of the day, the card can be used for transactions.
How to unfreeze a Motive Card
Introduction The Fleet Dashboard allows Fleet Managers to unfreeze a frozen Motive Card. This article teaches you how to unfreeze a Motive card. St...
What is the Missed Savings feature?
Introduction The Missed Savings feature is designed to help Fleet Managers identify missed savings opportunities with the Motive Card and provide c...
AFD Limits at the pump
AFD (Automated Fuel Dispenser) pump limits are usually capped at $500 at all merchants by providers such as Mastercard. However, with Motive Cards...
What is Transaction Soft Decline?
Introduction The Transaction Soft Decline feature ensures the Motive Card remains active while preventing unauthorized transactions. When a transac...
Meaning of Cards Order Status
The Motive Fleet Dashboard now includes a self-serve card ordering feature. For instructions on ordering your card, refer to How to Order Cards fro...