Motive is the only platform that combines Fleet Management and Spend Management in a single system through Motive Card, giving companies complete v...
Cards
Cards Overview
Card Management
The Motive Card Management page gives fleet admins a centralized way to manage all Motive Cards within their organization. Understanding how to ass...
Managing Cards in Fleet App
Fleet managers can now view and manage Motive Cards from the Motive Fleet App. This mobile feature makes it easier to respond to card issues, updat...
Group Invoicing
Group Invoices help large customers segregate and manage expenses across multiple departments, locations, or business units. Enabling invoice segme...
Cards Hub
Fleet admins can instantly create Virtual Cards for fleet users through the Motive Fleet Dashboard, enabling them to better control spend, especial...
Motive Card Policy
Motive Card policy provides administrators with a single, powerful toolset to enforce spending compliance, protect against misuse, and maintain acc...
Managing Vehicle and Asset ID Reporting for Motive Card
Fleets can mandate capturing of Vehicle IDs against Motive Card transactions using the Fleet Dashboard. This feature helps Fleet Admins and Fleet M...
Enable Edit for transactions
The Edit Category option enables Fleet Managers to edit and update the category of any posted miscellaneous transaction. This helps to remove exist...
Enable Auto-Decline for Vehicle and Spend Location Mismatch
Restricting transactions when the vehicle is not near the merchant station enhances the security of the Motive Card. This prevents unauthorized usa...
Auto-Decline on Vehicle–Spend Location Mismatch
When a transaction is auto-declined, both Fleet Managers and Drivers receive specific notifications and actions. Understanding these responses is i...
Manage Unassigned Motive Cards
The article explains the updated list view under the Card Management tab, which provides clear visibility into unassigned cards on the Fleet Dashbo...
Reauthenticate Bank Account
Reauthentication is required when Plaid loses connection with the bank account linked on the Fleet Dashboard. This can happen due to:Updated bank c...
Reminders for receipts and Cardholder comments
Motive enables cardholders to directly upload receipts in the Motive Card hub on the Driver App, and Fleet Managers can enable reminders to remind ...
Cash Advance for Cardholders
Fleet Managers using the Cash Advance feature can offer their cardholders to use cash instead of a Motive Card for certain expenses including weigh...
Fraud Protection Guarantee
Fraud Protection Guarantee is Motive’s advanced fraud protection program. It safeguards the fleet’s profitability through mobile-based card unlock,...
Make a Purchase at Love’s Using a Motive Code
This article provides a step-by-step guide on how to perform transactions at Love's using a Motive Code. A Motive Code can be accessed from the Dri...
Manage Mobile Unlock for Motive Cards
In areas with limited or unstable internet connectivity, drivers may experience issues using the mobile-based unlock feature for Motive Cards assig...
Motive Card Transaction for IFTA
Fleet Admins can automatically sync their Motive Card fuel purchases on Fleet Dashboard for IFTA reporting. This article explains how to assign veh...
How to check reasons for Motive cards declined transactions on Fleet Dashboard
Audience: Fleet Admins Applies to: Fleet Dashboards, Motive Card Introduction: Fleet Managers have the authority to check fuel transacti...
Is Flexible Purchase Scheduling Supported (Limiting Transactions To Weekdays Between 9-5)?
Yes, Motive allows specifying the day of the week and the hours of the day, the card can be used for transactions.
How to unfreeze a Motive Card
Introduction The Fleet Dashboard allows Fleet Managers to unfreeze a frozen Motive Card. This article teaches you how to unfreeze a Motive card. St...
What is the Missed Savings feature?
Introduction The Missed Savings feature is designed to help Fleet Managers identify missed savings opportunities with the Motive Card and provide c...
Is there a method for Motive Card users to bypass the AFD $500 limit?
The $500 limit at Automated Fuel Dispensers (AFDs) is a MasterCard regulation, not a restriction set by Motive. However, Love’s allows transactions...
What is Transaction Soft Decline?
Introduction The Transaction Soft Decline feature ensures the Motive Card remains active while preventing unauthorized transactions. When a transac...
Meaning of Cards Order Status
The Motive Fleet Dashboard now includes a self-serve card ordering feature. For instructions on ordering your card, refer to How to Order Cards fro...
Temporary Overrides for Spend & Security Controls
Temporary overrides for Spend & Security Controls allow Fleet Admins and Fleet Managers to make temporary adjustments without modifying existing Sp...
How to Enable and Disable Transaction Requirements for Selected Cards on the Fleet Dashboard
Fleet Managers can now enable or disable transaction requirements for specific cards within their Fleet. This allows control over transaction metad...
What is the Mobile-Based Card Unlock Feature for Motive Cards Assigned to Drivers?
Fleet Admins can enable the Mobile-Based Card Unlock feature at the fleet level and manage it for individual cardholders. When enabled, all Motive ...
Activation and Assignment
Physical and virtual Motive Cards help fleets manage expenses effectively. Assigning and activating cards ensures secure use, while unassigning and...
Ordering Additional Cards
Fleet admins can order additional Motive Cards and track order status directly in the Motive Dashboard. Managing card inventory ensures drivers hav...