Motive Dispatch helps organizations plan, assign, and track work to support on-time deliveries and efficient operations. As part of the Motive platform, Dispatch makes it easy to build routes, match the right drivers and vehicles to each job, and track progress in real time so teams can reduce delays, keep customers informed, and improve overall fleet performance.
Key features
- Job Creation and Imports: Create individual jobs or import jobs in bulk via CSV, reducing manual data entry and accelerating scheduling while keeping customer and order details organized in one place.
- Job Types: Uses customizable job types to clearly label tasks, assign the right resources, and report on performance by job category.
- Route Planning and Optimization: Build and optimize routes from existing jobs using map view, allowing dispatchers to add multiple stops, reorder deliveries, and route adjustments to help minimize travel time and support on-time arrivals.
- Data-driven Assignment: Uses real-time visibility into driver availability, vehicle status, and location data to assign routes to the most appropriate drivers and vehicles, improving utilization and on-time performance.
- Real-Time Dispatch Tracking: Provides a live view of active dispatches, including vehicle locations, stop status, and driver-submitted notes, photos, and signatures so managers can monitor jobs and resolve issues quickly.
- Customer and Stakeholder Updates: Shares live tracking links and ETAs externally, allowing customers and partners to follow delivery progress in real-time without needing a Motive account, reducing inbound calls and emails.
- Driver App Workflows: Guides drivers through each stop with clear, step-by-step workflows, automatically logs arrivals and departures with geofences, and streamlines document capture and signature collections to keep work on track.
- Dispatch Reports and Alerts: Delivers route-level and stop-level reports that highlight delays, completion rates, and performance trends, helping teams analyze results, manage by exception, and continuously improve dispatch efficiency.
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