Accepting and Completing Dispatches

A Dispatcher assigns the loads/dispatches to either a driver, a vehicle, or both. If a Dispatch is assigned to the vehicle only, the next driver who connects to that vehicle can see the load on their Motive Driver App under dispatches. However, if the load is assigned to the driver, accepting the load does not mean it is active until the driver selects that load and marks it as active.

Accepting a dispatch on the Motive Driver App

1. Log in to the Motive Driver App and tap the Menu.

   

2. Tap Dispatches.

   

3. Find dispatches with To review status and tap Review and Accept for the dispatch that you want to accept.

   

4. View dispatch details and tap Accept.

   

5. Tap Accept to confirm acceptance of the selected dispatch.

   

   Note: As a next step, you can now start the Dispatch whenever you’re ready to work on this particular Dispatch.

6. Accepted status shows that the dispatch has been accepted. 

   

Completing a dispatch through the manual form

1. Log in to the Motive Driver App and tap the Menu.

   

2. Tap Dispatches.

   

3. Find Scheduled dispatches and click Start Dispatch.

   

4. Click Start Dispatch.

   

5. Once your dispatch is active and you have reached the geofenced stop location, click Arrive to unlock your first form.

   

6. Click Info.

   

7. Fill out the Info form.

   

8. Attach the required images and click Submit.

   

9. Once you have completed the Info forms for all your stops, click Depart. 

   

10. Click Okay.

    

Cancelling dispatches from the Fleet Dashboard 

Cancelling unassigned dispatches 

1. Log in to the Motive Fleet Dashboard and go to Dispatch > Plan.
2. From the Unassigned list, click the three-dot menu for the dispatch you want to cancel.

3. Click Cancel job.

   

4. Click Yes, delete.

   

5. A message pops up confirming the deletion of the selected dispatch. 

   

Cancelling assigned dispatches 

1. Log in to the Motive Fleet Dashboard and go to Dispatch > Plan.
2. From the list of drivers with assigned dispatches, click the arrow for the dispatch you want to cancel.

3. Click Cancel.

   

4. Click X to remove the cancelled dispatch from the list.

   

Uploading dispatches from a CSV file

1. Log in to the Fleet Dashboard and click Dispatch.
2. Click the three-dot menu.

3. Select Import.

   

4. Click Select file(s) to upload a CSV file. 

5. Click our template to download the CSV file template if required. Once the dispatch information is entered in the template, it needs to be saved and uploaded as a CSV file. 

   

6. Once uploaded, click Import.

   

7. The uploaded file appears in the Import History section with the Processing status and the message for email update once processing is done. 

   

8. If the upload is unsuccessful, the status of the upload in the Import History section will be mentioned as Partially failed or Failed. The user is required to fix the errors in the CSV file.

   

9. The file can contain 3 types of dispatch content:

• Un-assigned jobs (need location, date, and job type) - User can then route and assign the jobs in the Fleet Dashboard.
• Un-assigned routes - If jobs have a matching route name and date, they will be created as a route, and the user can then schedule or assign routes in the Fleet Dashboard.
• Assigned routes - A route that also has a driver/vehicle assignment will be assigned to those resources.
• For locations - If the user has existing locations in the Fleet Dashboard, only the location name is needed in the template, otherwise coordinates or an address are needed as well.
• The upload allows for duplicate line items.
• If one job on a route fails, the whole route will not be uploaded. However, if a file contains 3 routes, 2 can upload and 1 can fail.

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