Tracking Dispatches

Tracking active dispatches is important for staying on top of deliveries and keeping everyone informed. The Motive Dashboard offers real-time updates, detailed tracking, and communication tools to help manage dispatches efficiently. 

Overview 

The Motive Dashboard offers a comprehensive solution for tracking active dispatches, ensuring your team and customers stay informed while streamlining operations.

• Complete visibility: View all active dispatches in one place, providing a clear overview of your fleet’s activities and simplifying tracking.
• Real-time updates: Monitor live vehicle locations and track order status changes in real-time, allowing for quick decision-making and timely updates.
• Seamless communication: Easily share tracking links and estimated arrival times with stakeholders, ensuring everyone is on the same page throughout the delivery process.
• Driver insights: Access detailed notes, photos, and updates submitted by drivers at each stop, providing greater transparency and helping you stay ahead of any potential issues.

Viewing the list of in-progress dispatches

1. In the Fleet Dashboard go to Dispatches > In-Progress.
2. View all current orders and dispatches.

3. Use filters to narrow results by Drivers and Dispatch Status.

   

Viewing order details

1. Click the three dots on the desired dispatch and click View Dispatch Details…  

   

2. See complete job information, including Dispatch Details, Route Details, Pickup, Delivery, Status, and Activity. 

3. Follow each step of the order in sequence to understand its progress.

   

   

    

Reviewing driver-submitted updates

1. Scroll to the Stops section in the order details.
2. View notes, photos, signatures, and any issues submitted by the driver.
3. Use these updates to verify pickups, deliveries, or delays.

Tracking load progress in real time 

1. Within dispatch details, check the status of each stop: Completed, in progress, or pending.
2. View progress bars or status icons for a quick overview of the job’s completion.
3. Use this view to update customers and prepare for upcoming steps.

Monitoring vehicle location

1. Open Map View from the dispatch details page.
2. Track the real-time location of the assigned vehicle.
3. Monitor route history, detect delays, and view estimated arrival times. 

Sharing tracking information

To provide live updates to customers or third parties:
1. Open the dispatch details page.
2. Click Share to open the Dispatch Map.
3. Click the share icon and enter an Email or click Copy in Share URL Directly.

Note: Recipients do not need a Motive account to view tracking updates.

Viewing Dispatch History 

When a dispatch has been completed, it is stored in the Dispatch History section. The dispatches are listed by most recent based on the last update. We store all completed dispatches for you until you log out. If you log out and log back in, we will fetch the last 14 days of dispatch history. 

1. Log in to the Motive Driver App and tap the Menu icon.

   

2. Tap Dispatches.

   

3. Tap Completed dispatches.

   

4. From the Completed Dispatches screen, select any dispatch you want to see the history for.

   

5. The Dispatch Details screen shows all the information related to the selected dispatch.

   

Viewing the Dispatch Report

1. In the Fleet Dashboard, go to Reports > Dispatch.

2. Click Dispatch Report. 

   

3. Use filters such as date, driver, or route to narrow results. 

   

4. Review the data or export it for offline analysis. 

   

Viewing completed Dispatch Stops Report

1. In the Fleet Dashboard, go to Reports > Dispatch.

2. Click Completed Dispatch Stops Report. 

   

3. Filter by date, stop status, or driver as needed. 

4. Export the report to review or share insights with your team. 

   

FAQ 

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